Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry.
We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
As a Bilingual Travel Counselor, you'll join our highly skilled remote team, providing outstanding service to our corporate business clients.
We're most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities.What We're Looking ForProven experience as a Travel CounselorSABRE GDS expertise (graphical or Native)Advanced English (Fluent written and verbal communication)Demonstrated background in business travel, corporate, leisure travel, and/or airline reservationsAct with integrity, and look after personal traveler informationAbility to resolve customer issues quickly and independently, or elevate to suppliers as neededTeamwork and openness to feedbackWhat You'll DoAdvise and arrange travel for corporate business customers (both individuals and groups)Conduct analysis and research on travel options, and pro‐actively anticipate traveler needs to sell additional servicesArrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodationsUse various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and AmadeusTraining may be providedEnsure compliance to customers' agreed travel policy, service provider policies, and regulatory requirementsUse positive telephone service techniques and act on special customer requestsCollaborate within your team to coach, mentor,



and provide constructive feedback to improve service levelsCandidates must reside in Ciudad Juárez, Chihuahua, as this is a full‐time onsite position.Our Traveler Care team is a 24/7 operation, please be flexible and prepared to work weekends and holidays.Location Chihuahua, MexicoThe #TeamGBT ExperienceWork and life: Find your happy medium at Amex GBT.
Adaptable benefits are tailored to each country and start the day you do.
These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.We strive to champion Inclusion in every aspect of our business at Amex GBT.
You can connect with colleagues through our general INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities.
Please let your recruiter know if you need an accommodation at any point during the hiring process.For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.
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📌 Travel Counselor (Chihuahua)
🏢 329 GBT Travel Services MX
📍 Chihuahua