As a Customer Relations Representative, you will: Serve as the primary point of contact for supply between FLS and designated strategic customers, ensuring all service expectations are met or exceeded. Actively capture and integrate customer feedback, operational insights, and performance data into internal demand planning and execution processes.
Coordinate closely with cross-functional teams-Sales, Repairs, Field Services and Supply Chain- highlight gaps in service delivery and drive continuous improvement. Act as the "glue" between customer expectations and internal operations, translating insights into tangible performance improvements.
Drive forecast accuracy by analyzing demand trends, onsite stock levels, customer parts consumption, and aligning this data with contractual agreements such as: Forecast Purchase Agreements (FPAs) Consignment Agreements Stocking Agreements Present service metrics and insights to customers during regular reviews, ensuring transparency, accountability, and continuous improvement.

Contribute to internal operational planning and strategy development by representing the customer perspective.

Skilled in capturing, documenting, and conveying customer insights and requirements both verbally and in writing.

Analytical Thinking:



Capable of interpreting operational and forecast data to improve accuracy and drive performance.

Ability to align internal stakeholders around customer objectives and manage complex service delivery networks.
Performance Management: Contracts Management: Oversee agreements with Sales throughout their entire lifecycle, from creation and negotiation to execution, monitoring, and eventual renewal or termination.

Bachelor's degree in business, Engineering, Supply Chain Management, Contracts Management, or related field and or 3-5 years of customer-facing experience in a B2B operational or supply chain role (mining or heavy industry experience preferred).

Strong proficiency in Microsoft Excel, Power Point, and data visualization/reporting tools.
Familiarity with PDM, ERP and CRM systems.

FLSmidth is the leading supplier of engineering, equipment and service solutions to customers in the mining and minerals industries - for more information please visit FLSmidth. FLS is a leading, full flowsheet minerals processing supplier to the integral mining industry.

We deliver proven technologies and services across the lifecycle of operations, and have set targets of providing solutions for zero-emissions mining by 2030 with our Mission Zero programme.

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📌 Remote Customer Relations Customer Service Representative (Monterrey)
🏢 Flsmidth
📍 Monterrey