Position description : Will be responsible for evaluating the work of a team and providing coaching to maximize performance, requires experience in customer service and supervision. will have excellent communication, leadership and motivation skills, focused on achieving results.
Responsibilities : Assisting in the formulation of individual and team objectives
Support employee inquiries and provide information and feedback Measure performance with key metrics such as call abandonment, call waiting, etc. Ensure compliance with attendance policies, established procedures, etc. Keep management informed of issues and problems. Deliver results and performance reports
Requirements : Experience as a call center supervisor or in a leadership position.
Experience in customer service Proficient in English 80% Working knowledge of MS Office Knowledge of performance appraisal procedures Exceptional communication and negotiation skills Results-oriented approach Excellent organizational and leadership skills Ability to work under pressure