Descripción y detalle de las actividades

POSITION RESPONSIBILITIES : RESPONSIBILITIES INCLUDE :

- Assist Customer inquiries related to Online Store orders and technical specifications, including troubleshooting on irrigation products, through inbound calls and chat support.
- Coordinate efforts related to Online Store Chat Support
- Act as a liaison between internal departments to resolve Customer inquiries.
- Maintain an excellent relationship with Customers by assuring a professional, courteous communication in a prompt fashion.
- Enter data into the system regarding Customer orders, returns and credits adhering to Customers’ requests following company’s policies and procedures.
- Report to the proper channel any findings related to system issues and Customer complaints.
- Focus on continuous improvement and implement projects related to, efficiency, customer satisfaction, cost reduction or any other focus that will have a positive impact on Customers and the Company.
- Deliver training to Teammates.
- Support other projects within the Customer Service Group.

Experiência y requisitos

MINIMUM QUALIFICATIONS :

- Available to work on weekends.




- Excellent communication skills both written and verbal in English to communicate with External and internal customers, or other groups within the company
- Previous experience with E-Commerce, EDI, CRM and ERP platforms.
- Telephone customer service experience
- Ability to work in extended periods on the telephone helping customers, including customer follow up.
- Proactive problem - solving approach.
- Excellent judgment in ambiguous situations and creative problem solving; capable of handling various projects or tasks at the same time (multitasker)
- Experience with MS Office tools
- Require a high school or technical degree.

DESIRED QUALIFICATIONS :

- BS or BA degree in a technical or a related field
- Ability in working with high end technical troubleshooting support groups.
- Advanced computer skills
- Previous experience in Irrigation Systems
- Leadership and project management skills

Beneficios

- Beneficios de acuerdo a la LFT

Número de vacantes 2

Área Atención a Clientes/Call Center/Telemarketing

Contrato Temporal

Modalidad Presencial

Turno Variable

Jornada Tiempo Completo

Horario

- Jornada completa

Estudios Preparatoria

Inglés Hablado: Avanzado, Escrito: Avanzado

Disponibilidad p. viajar No

📌 Customer Service Supervisor (Tijuana)
🏢 Ensambles Hyson, S. A. De C. V.
📍 Tijuana