About the Role Our client, a leading company in the vibrant tourism sector, is looking for a bilingual Customer Service Agent to join their team in Cancún, Quintana Roo . This role is essential for providing outstanding support to a diverse clientele, ensuring memorable travel experiences. You will be the first point of contact for guests, handling a wide range of inquiries, reservations, and issue resolutions with professionalism and warmth. This is a fantastic opportunity to work in one of Mexico's most popular destinations and contribute to a company committed to excellence in hospitality. We pride ourselves on creating a positive and dynamic work environment for our employees.
Key Responsibilities Respond to customer inquiries via phone, email, and in-person regarding bookings, services, and general information.
Assist guests with reservations, modifications, and cancellations, ensuring accuracy and efficiency.
Address and resolve customer complaints and concerns promptly, aiming for satisfactory solutions.
Provide information about local attractions, activities, and transportation options to enhance the guest experience.
Process payments and manage customer accounts, maintaining confidentiality and accuracy.
Collaborate with other departments (e.g., operations, sales) to ensure seamless service delivery.




Maintain a professional and courteous demeanor at all times, reflecting the company's brand values.
Gather customer feedback to identify areas for service improvement.
Requirements Proven experience in customer service, preferably within the hospitality or tourism industry.
Fluency in both Spanish and English (written and spoken) is mandatory.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and a customer-centric approach.
Ability to remain calm and professional under pressure.
Proficiency in using booking systems and standard office software.
High school diploma required; additional certifications in tourism or customer service are a plus.
Must be available to work versátil hours, including weekends and holidays.
Reside in or be willing to relocate to the Cancún, Quintana Roo area.
Benefits Competitive salary.
Performance-based incentives and tips.
Health insurance coverage.
Opportunities for training and professional growth within the tourism sector.
Employee discounts on travel and hotel accommodations.
A dynamic work environment in a world-renowned destination.
Paid time off and company holidays.
Team-building activities and social events.

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📌 Agente de Atención al Cliente Bilingüe (Inglés/Español) para Industria Turística (Cancún)
🏢 Placements24
📍 Cancún