Do you have a knack for navigating the complexities of insurance claims? Are you an organized and detail-oriented multitasker? A tech-savvy capable of handling multiple financial databases with high accuracy? Familiar with the ins and outs of insurance systems, policies, and procedures?
Yes? Then, be our newest Insurance Follow-up Representative! You will help address account balances and correspondence from insurance carriers. You will also be the face of our streamlined customer service.
How You Spend Your Eight Hours
Reconcile FACS balance to the client system
Ensure proper crediting in FACS for payments posted
Use websites and other online resources to obtain the status of payment or denial from the insurance carrier
When online resources are not available or do not provide the necessary information, call the insurance carrier to inquire about the status of payment or denial
Input in FACS the outcome of the status check and decide the next step on the account based on outlined department and client-specific procedures
Review correspondence, note accounts, and follow up as needed
Verify that correspondence is sent to be scanned on the accounts for future reference
Tie or untie accounts from the route to ensure they follow proper workflow
Use appropriate work queues and reports to prioritize work efforts, as directed by the Insurance Follow-up Manager
Maintain quality customer service
Develop and maintain professional relationships with insurance company representatives
Maintain confidentiality at all times by adhering to the Health Insurance Portability and Accountability Act of 1996 (HIPAA)
Support the mission and goals of our clients and the company
What You Must Possess
Computer proficiency
Ability to learn multiple databases
Multitasking skills
Organizational skills, attention to detail, and flexibility
Ability to perform repeated tasks with a high level of accuracy
Compliance with company and client-specific procedures for insurance follow-ups
Working knowledge of HIPAA and Red Flag regulations
What You Shall Receive
Legally mandated benefits under Mexican labor law
Grocery vouchers (food allowance card)
A friendly and supportive work culture
Additional benefits and perks
What You Should Consider
Full-time position
Monday to Friday
On-site work setup
Why Join Our Company
You look for a company whose senior management listens to what you are and aren’t saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.