Are you a technical leader passionate about building high-performing engineering teams that deliver exceptional customer support and drive operational excellence?

Then join our mission to pioneer smarter water solutions that reduce energy use and improve lives.
As our new Back Office Manager (Application Engineering Manager), LATAM

you'll be leading and developing a Back Office Engineering team that delivers accurate, timely technical solutions and quotations while driving continuous improvement across processes and customer experience in Latin America. You will follow a hybrid work model based in our office in Apodaca, Monterrey.
As a key part of the LATAM Back Office Engineering team, you'll create impact by building a culture of technical excellence and continuous improvement that ensures customers receive best‐in‐class support and pumping solutions.
Lead, coach, and develop the Back Office Engineering team — setting clear expectations, managing performance, and building technical capabilities and career growth paths.
Monitor team performance using CRM, Power BI, and ERP tools to track productivity, response times, quotation quality, and customer satisfaction — driving data‐informed decisions.
Partner cross-functionally with Sales, Operations, Logistics, Product Specialists, and Engineering to resolve issues, support business growth, and improve execution.
Manage workload planning, resource utilization, recruitment, onboarding, and succession planning to ensure consistent team coverage and readiness.
Above all, you're a results‐driven technical leader with deep applications engineering expertise, a track record of developing high‐performing teams, and a passion for process improvement and customer excellence.



A Bachelor's degree in Mechanical Engineering, Industrial Engineering, HVAC Engineering, or a related technical discipline (or equivalent combination of education and experience).
~7+ years of experience in technical sales, applications engineering, or technical customer support, preferably within the pump, HVAC, or modular solutions industry.
~Proficiency with CRM, ERP, and business intelligence tools (e.g., Power BI) for performance management and data‐driven decision‐making.

It's a plus if you also have:

Spanish and/or Portuguese language proficiency in addition to English.
Please note that relocation is not supported for this role. Qualified candidates must be legally authorized to work in Mexico without sponsorship.
A working environment built around your needs, with versátil hours, home working opportunities and parental support.
Annual bonuses, health insurance and a strong focus on well‐being activities.
On‐demand training and structured development programmes to support your growth.
As part of our commitment to a safe and compliant hiring process, final candidates may be required to undergo a background check, subject to applicable local laws and regulations.
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Hybrid (office and home-working) Job Location: Apodaca, Nuevo León, Mexico Contract Type: Full-Time Employment Type: Regular View all jobs here
Grundfos is one of the world's leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world's water and climate challenges and improve the quality of life for people. And what really matters to us is not short term profit, but the impact we make.

📌 Back Office Manager/Application Engineering Manager, LATAM (Ciudad Apodaca)
🏢 Grundfos
📍 Ciudad Apodaca