Company Overview
DiDi Integral Inc. is the world's leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.
DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world's transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.
We are looking for an experienced and data-driven operations senior manager to lead and optimize marketplace performance across key cities in LATAM. As an experienced operator, you're expected to bring strong business acumen, a track record of solving complex operational problems with data, and a proactive, ownership-first mentality. You will work closely with teams in Product, Marketing, Strategy, CX, and BI to design and implement impactful initiatives that scale.
Lead courier operations across MX, with accountability for key delivery metrics such as supply health, delivery times and delivery cost
Lead core, cross-functional projects that improve marketplace balance and performance.




Design and improve scalable processes that enhance courier lifecycle management (acquisition, engagement, retention).
Coordinate with multiple areas and senior stakeholders, communicating and discussing ideas that impact decisions and goals.
Identify courier operations pain points and translate them into executable solutions, based on data insights and deep operational understanding.
Guide teams to use different analytical tools (SQL, Python, Excel, and BI tools) to analyze large datasets, identify trends, and drive strategic decisions.
Support the development and feedback cycle with product teams on new features and assignment models.
7-9+ years of experience in strategy, operations, consulting, or high-growth startups (food delivery or mobility is a plus).
~ Proven ability to solve highly complex problems at a country level, leveraging different data analysis methods.
~ Experience with BI/visualization tools such as Power BI, Tableau, or Looker.
~ Strong understanding of business metrics and operational KPIs.
~ Bachelor's degree in Engineering, Economics, Mathematics, Business, or related fields.
~ Professional fluency in English and Spanish (written and verbal).

We are data-driven - We are strong believers in making informed decisions, that's why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
We believe in integrity - Integrity is at the very core of our business. We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that's how we create better products and services, make better decisions and better serve the communities we're a part of.

📌 Delivery Operations Senior Manager (Ciudad de México)
🏢 Didi Global
📍 Ciudad de México