We are looking for a support expert who is ready to set the standard for best-in-class customer support. You are the designated support contact for Zendesk's Premier customers. You are the focal point of a global team to major customers and a funnel for their input back to Zendesk. You bring technical and support expertise to this elite team, whose focus is servicing customers and solving problems, likes a challenge, and wants to set the standard for customer support. This role will be primarily supporting English speaking customers. Fluency in English is a requirement. You are an integral member of a highly technical team dedicated to delivering technical support and guidance to Zendesk Premier customers. You take ownership of customer issues through resolution, are empathetic, responsive, resourceful, and see the support experience through our customers' eyes. Experienced (2+ years) Zendesk Administrator or has deep product knowledge defined as technical troubleshooting expertise, clear understanding of Zendesk architecture, and the ability to view technical issues at the "macro" level Two to four years experience supporting customers on enterprise software Experience designing, implementing, supporting, and troubleshooting complex multi-vendor / multi-platform SaaS solutions 1 yr technical troubleshooting experience with HTML, JSON, JavaScript, and RESTful APIs is expected, but experience with Java, Ruby, Python, or another modern language is a plus Must be willing to occasionally work outside of business hours or on a weekend rotation as needed; Strong tools knowledge around ChatGPT, Gemini, GSuite, Slack,



Confluence Secondary language such as French, German or Portuguese is a plus #Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster general diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre‐employment testing, or otherwise participate in the employee selection process, please send an e‐mail to ** with your specific accommodation request. #

📌 Support Engineer (Veracruz)
🏢 Zendesk
📍 Veracruz