HSBC is the largest global trade solutions organization in the world, offering a comprehensive range of forward-thinking structured and traditional trade solutions.
The bank has been recognized by the industry's most prominent publications and associations for its strength in combining innovation and service excellence with end-to-end customer solutions.
HSBC GTS (Integral Trade Solutions) serves as a core service provider for Corporate and Institutional Banking (CIB) customers.
Key responsibilities include managing trade services transactions processing team, handling transactions processing for customers as per agreed Service Level Agreement, ensuring transactions have been evaluated from various risks perspective and providing technical expertise on trade products both to clients and internal stakeholders.
Impact on the Business/Function To enable the growth of our market share and maximize net profitability from business's customer portfolio.
To deliver superior customer service by driving operational performance.
Manage operational resources for a large scale operations effectively to meet strategic objectives of the business.
Support any key organizational strategic initiatives to help in operationalizing the product development and business improvements.
Manage Business operations which has a significant scale of operational size along with complexity of transactions involved.
Creating solutions to meet the needs of the customers.
To be fully aware of the bottom line to ensure profitability of the business.
Contribute to the planning, formulation and implementation of strategies to grow and manage the Trade business.
Customers / Stakeholders Develop and maintain strong working relationships with internal and external stakeholders.




Providing support and guidance to the Department/Region on areas of improvement/concern with regard to FCC, Regulatory and Quality Assurance controls.
Act as a Services champion to ensure that key objectives are prioritized appropriately within CIB (Corporate and Institutional Banking).
Establish metrics and ensure effective tracking of HSBC's competitor offerings and performance in comparison to HSBC.
Ensure positive client experiences through support, trade advice and best practices in relation to GTS (Global trade Solutions) transactions.
Ensure that GTS Services is responsive to the requirements and expectations of the Global Businesses.
Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets.
Leadership Teamwork Communicate a clear vision for the GTS Business that is aligned to the overall HSBC vision, Values and goals, and inspires and engages people to create an inclusive, high performing, customer-centered culture.
Lead, develop and motivate the leadership team to attract, retain and develop the capacity, capability and talent to provide for succession and ensure delivery of business objectives.
Set expectations, share best practice and manage, monitor, coach and develop team leaders and others to ensure that they maximize their performance, meet the required standards,



and continuously develop their capabilities and experience.
Lead and encourage constructive cross-country and cross-business teamwork by demonstrating collaboration and matrix management in action and challenging actions and behaviors that are not consistent with HSBC's diversity policy and/or the best interests of the business and its customers.
Operational Effectiveness Control: Manage the processes, infrastructure and resources needed to deliver agreed team plans and targets, identifying and implementing improvements and collaborating with colleagues to maximize end to end integration, effectiveness and efficiency.
Maintain a robust and efficient control environment across GTS to ensure good operational, financial and project management and compliance with HSBC policy and procedures, together with early identification and effective resolution or escalation of issues that arise.
Lead the development, implementation and maintenance of a Global / Region management information, analysis and reporting framework that supports and informs timely and effective business management and decision making at all levels.
Lead the implementation and oversight of GTS policy and governance frameworks, procedures, practices and standards to ensure quality, effective risk management and regulatory compliance.
Management of Risk Ensure the fair treatment of our customers is at the heart of everything we do, both personally and as an organization.
This will be achieved by consistently displaying the behaviors that form part of the HSBC Values and culture and adhering to HSBC risk policies and procedures, including notification and escalation of any concerns and taking required action in relation to points raised by audit and/or exter

📌 Lam Head Gts Services (Xico)
🏢 HSBC Global Services
📍 Xico