We're looking for an HRBP Operations Manager to be the main HR partner for our call center operation (~500 employees), reporting to the VP People and leading 2 HR analysts.
What you'll own
~ Efficiency and automation: find repetitive, high-volume HR work and automate it or use AI to cut handling time and escalations
~ Process clarity: document and improve HR processes so they are consistent, auditable and easy to hand off
~2027 people plan: define headcount, hiring, retention and capability needs with Operations and People leadership
~ Labor relations: resolve grievances, negotiate terminations and run exits and administrative sanctions
~ Recruitment and engagement: partner with Operations to hire the right talent and run retention programs
~ Compliance and development: ensure compliance with Mexican labor law and design training programs that close skill gaps
~ Team leadership: manage and develop two HR analysts

What success looks like
Day 90: baseline of key HR metrics and a map of current processes, with bottlenecks ranked
Month 6:



top automation/AI opportunities live and core processes documented
Month 12: 2027 plan delivered and a measurable drop in HR handling time and escalations
What we're looking for
~ Bachelor's degree in HR, Business Administration or a related field
~5+ years as an HRBP or in a similar role, preferably in a call center or operations environment
~ Strong knowledge of Mexican labor law and grievance procedures
~ Experience leading people and supporting operations teams of 200+
~ Direct communicator who challenges the status quo with data
~ Spanish and intermediate English
~*Nice to have: experience with unions, HR automation, HRIS or AI tools

What we offer
High-profile work and opportunities to expand your leadership influence
Constant learning from industry experts and super-smart colleagues
Competitive compensation and attractive benefits
International exposure, with offices in multiple countries

📌 HRBP Ops Manager (Ciudad de México)
🏢 Stori
📍 Ciudad de México