The IT Quality Group Manager - E2E / UAT Tech Testing Lead

The IT Quality Group Manager - E2E / UAT Tech Testing Lead is a strategic and hands-on technology leadership role accountable for driving end-to-end (E2E) quality engineering strategy, User Acceptance Testing (UAT) governance, and flawless production rollouts across critical multi-franchise platforms. This leader will serve as the chief architect of the Mexico Quality Engineering (QE) modernization journey-transitioning from legacy, high-touch, manual-heavy testing approaches toward a continuous, shift-left, automation-first, and AI-augmented testing operating model. The role combines strategic vision, technical depth, operational excellence, and comprehensive people and budgetary management. The successful candidate will lead cross-functional, multi-regional test engineering teams, partnering closely with Application Development, Architecture, Product Management, Business Operations, and Risk & Control organizations to enhance speed-to-market, defect containment, regulatory compliance, and cost efficiency.

Responsibilities

1. Strategic Quality Engineering & Transformation
- Operating Model Modernization: Spearhead the transformation of E2E and UAT functions from reactive, manual testing into an automated, shift-left, and continuous quality ecosystem powered by modern test harnesses and AI-augmented testing capabilities.
- Testing Architecture & Standards: Define enterprise testing strategies, test design standards, and automation frameworks across complex multi-tier distributed architectures, microservices, and legacy core banking platforms.
- ROI & Value Realization: Model and track the Total Cost of Quality (CoQ), establishing quantifiable Return on Investment (ROI)



metrics for test automation, cycle-time reduction, and defect prevention initiatives.

- E2E & UAT Execution & Release Governance

- Cross-Franchise Testing Leadership: Oversee comprehensive test planning, environment orchestration, data readiness, and test execution for large-scale, cross-franchise programs, regulatory initiatives, and client-facing digital releases.
- Shift-Left Collaboration: Partner closely with Technology Product Managers, Business Analysts, and Business Stakeholders to align functional acceptance criteria early in the lifecycle and establish robust UAT sign-off gates.
- Non-Functional & Integration Alignment: Integrate functional E2E tests with performance, resilience, security, and synthetic monitoring validations prior to production deployment.

- Technical Mastery & Automation Enablement

- Framework & Tooling Leadership: Engage credibly at the architectural and code level on test frameworks (UI, API, Data, Mobile), CI/CD integration, service virtualization, and Test Data Management (TDM) tools.
- Risk-Based Automation Prioritization: Apply risk-based, data-driven prioritization models to identify high-value test automation candidates across complex integration flows.
- Defect Prevention & Observability: Drive systemic root-cause analysis (RCA) and leverage structured logs, telemetry,



and observability dashboards to catch defects early and prevent recurrence.

- Organization, People Leadership & Budget Management

- Talent Acquisition & Development: Recruit, build, inspire, and retain high-performing, diverse integral quality engineering teams across multiple delivery hubs.
- Full Managerial Accountability: Lead performance management, compensation planning, talent reviews, coaching, career progression, and succession planning.
- Capacity & Budget Oversight: Manage team capacity, resource allocation across projects, vendor partner engagements, infrastructure budgets, and budget-to-actuals change control.

- Metrics, Reporting & Executive Stakeholder Engagement

- Quality Telemetry: Own and deliver executive-level quality dashboards and KPIs (e.g., automation coverage %, in-sprint automation index, defect containment ratio, mean time to detect/resolve, and release cycle duration).
- Executive Communication: Translate complex quality and release risks into actionable business insights for senior technology executives, franchise business leaders, and governance boards.

- Risk, Compliance & Control Governance

- Risk Mitigation: Proactively identify and mitigate operational, architectural, and delivery risks, demonstrating unwavering commitment to protecting the firm's reputation, client data, and assets.
- Regulatory & Audit Readiness: Ensure all testing artifacts, approvals, sign-offs, and audit trails strictly comply with internal technology standards, information security policies, and regulatory mandates.

Qualifications

- Overall Experience: 15+ years of progressive experience in Software Quality Engin

📌 IT Quality Group Manager (Ciudad de México)
🏢 Citigroup
📍 Ciudad de México