At EX Squared LATAM, we partner with leading organizations to connect experienced professionals with high-impact career opportunities. We are currently supporting a globally recognized professional services organization in hiring a GRC Issue & Remediation Manager for its Mexico team.

The selected professional will be hired directly by the client under local Mexican payroll and will lead the governance and oversight of the organization's Issue Management program, driving stakeholder accountability, remediation progress, risk mitigation, and continuous improvement.

Role Overview

The GRC Issue & Remediation Manager will oversee the end-to-end Issue Management program, ensuring that issues are properly documented, evaluated, prioritized, remediated, validated, and closed in accordance with governance, risk, compliance, and audit requirements.

This role will partner with Service Owners, Directors, senior leadership, issue owners, technical teams, auditors, and risk and compliance functions. The Manager will serve as the primary escalation point for complex, overdue, or high-risk issues and will provide strategic guidance, executive reporting, and constructive challenge to support sustainable remediation outcomes.

The position also includes coaching and providing direction to Senior Associates and other supporting resources.

Company Title

Manager – Issue Management

Location

Mexico. Priority will be given to candidates based in Mexico City or Guadalajara who can work under a hybrid model. Candidates in other Mexican cities may be considered for remote work based on business needs.

Contract Duration

Permanent, full-time position hired directly by the client under Mexican payroll.

Working Hours

Monday through Friday,



either 7:00 a.m.–4:00 p.m. or 8:00 a.m.–5:00 p.m. Eastern Time.

Language Requirement

Advanced English.

What You'll Do

- Lead governance and oversight activities supporting the end-to-end Issue Management program.
- Establish and maintain process standards, governance expectations, quality requirements, reporting practices, and performance measures.
- Ensure issues are properly documented, evaluated, prioritized, assigned, tracked, remediated, validated, and closed.
- Provide quality oversight across issue records, risk statements, remediation plans, supporting evidence, target dates, and closure submissions.
- Promote consistency, transparency, traceability, and stakeholder accountability throughout the issue lifecycle.
- Evaluate program effectiveness and recommend actions to strengthen governance maturity and remediation outcomes.
- Review and constructively challenge remediation strategies, corrective actions, milestones, dependencies, target dates, and closure criteria.
- Ensure remediation plans appropriately address identified risks, underlying causes, and sustainable resolution.
- Oversee the development and maintenance of remediation plans and supporting documentation, including POA&M-related; activities when applicable.
- Monitor remediation performance across multiple issue owners,



stakeholder groups, and service areas.
- Hold stakeholders accountable for agreed actions, evidence, decisions, milestones, and completion dates.
- Intervene when progress is insufficient, ownership is unclear, evidence is inadequate, or remediation outcomes may not be sustainable.
- Negotiate realistic commitments and priorities while maintaining appropriate risk and governance expectations.
- Lead governance forums, remediation reviews, escalation discussions, and executive status meetings.
- Present issue trends, material risks, remediation performance, overdue commitments, barriers, and recommendations to leadership.
- Translate complex operational and technical information into clear business and risk implications.
- Facilitate difficult discussions involving competing priorities, disputed ownership, resource constraints, or remediation concerns.
- Influence decisions and drive alignment across teams without relying on direct reporting authority.
- Identify systemic issues, recurring themes, emerging risks, and patterns that require management or executive attention.
- Determine when delays, risks, or remediation concerns require escalation and ensure they receive appropriate visibility.
- Provide risk-based recommendations to support prioritization, remediation decisions, and leadership actions.
- Coordinate cross‑functional responses to complex or high‑impact issues.
- Oversee the quality of dashboards, scorecards, governance materials, and executive reporting.
- Analyze issue aging, overdue actions, remediation cycle times, recurring findings, milestone performance, and closure trends.
- Lead initiativ

📌 GRC Issue (Centro)
🏢 EX Squared
📍 Centro