We require an experienced H&F; (Hands & Feet) Engineer to provide urgent onsite support for a critical site outage.
The site is currently completely down, and immediate onsite assistance is required to help with troubleshooting and physical verification.
Required Activities:
- Arrive onsite at the scheduled time and coordinate with the remote support team via phone or bridge call.
- Provide console access to the network equipment as instructed by the remote engineering team.
- Perform a physical inspection of all Access Points (APs) at the site.
- Verify the physical status of each Access Point, including power, cabling, connectivity, and visible LED indicators.
- Check the relevant network equipment, cables, and connections as directed by the remote team.
- Assist the remote engineering team with basic troubleshooting and follow their instructions.
- Capture and share photos of the equipment, connections, and Access Point status, where permitted.
- Report any physical damage, disconnected cables, power issues, or other abnormalities identified during the inspection.
- Provide regular updates to the remote team and confirm the status of all completed checks before leaving the site.
Required Skills & Tools
- Experience with onsite IT infrastructure and network support.
- Familiarity with console access and network equipment troubleshooting.
- Laptop with console access software.
- Console cable compatible with the onsite network equipment.
- USB-to-serial adapter, if required.
- Mobile phone with a reliable internet connection or hotspot.
📌 End User Support Specialist (Teotitlán de Flores Magón)
🏢 TECEZE
📍 Teotitlán de Flores Magón
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