About the Role

Nuestro cliente, una multinacional líder en el sector de software y servicios de tecnología, está expandiendo su equipo de soporte global y busca incorporar Agentes de Atención al Cliente Bilingües para trabajar de forma totalmente remota. Esta posición ofrece la oportunidad de ser parte de una empresa innovadora y dinámica, brindando asistencia excepcional a una clientela internacional desde la comodidad de tu hogar. Si eres bilingüe (español/inglés) y posees habilidades sobresalientes de comunicación y resolución de problemas, esta oportunidad es para ti. Serás el primer punto de contacto para los usuarios, ayudándoles a superar desafíos técnicos y a aprovechar al máximo nuestros productos. Buscamos personas con una gran capacidad de adaptación, proactivas y con una fuerte vocación de servicio. Trabajarás en un entorno colaborativo y multicultural, con acceso a las últimas tecnologías y un camino claro para el desarrollo profesional. Esta posición es idóneo para quienes valoran la autonomía y la flexibilidad que ofrece el trabajo remoto.

Key Responsibilities

- Proporcionar soporte técnico y de atención al cliente en español e inglés a usuarios finales de nuestros productos de software.
- Gestionar consultas recibidas a través de múltiples canales: teléfono, correo electrónico, chat en vivo y sistema de tickets.
- Diagnosticar y resolver problemas técnicos básicos y avanzados, escalando casos complejos cuando sea necesario.
- Guiar a los usuarios en la configuración, uso y solución de problemas de nuestros productos.
- Documentar detalladamente cada interacción, incidencia y solución en el sistema de gestión de conocimiento.
- Identificar tendencias en las consultas de los clientes y proporcionar feedback a los equipos de producto y desarrollo.
- Mantener un alto nivel de satisfacción del cliente, asegurando respuestas rápidas y efectivas.
- Contribuir a la base de conocimientos con artículos y guías para usuarios y agentes.
- Cumplir con los objetivos de rendimiento y los acuerdos de nivel de servicio establecidos.

Requirements

- Dominio completo del español y el inglés, tanto hablado como escrito (nivel avanzado o nativo).
- Experiencia comprobada en roles de atención al cliente o soporte técnico, preferiblemente en empresas de tecnología.
- Excelentes habilidades de comunicación, escucha activa y empatía.
- Capacidad demostrada para resolver problemas de manera lógica y eficiente.
- Familiaridad con sistemas CRM, herramientas de ticketing y software de colaboración remota.
- Conocimientos sólidos de sistemas operativos (Windows, macOS) y conceptos básicos de redes.
- Autonomía, autodisciplina y gran habilidad para la organización del tiempo en un entorno remoto.
- Disponibilidad para trabajar en horarios rotativos que cubran diferentes zonas horarias.
- Título de preparatoria o equivalente; estudios universitarios son un plus.

Benefits

- Salario competitivo y acorde a la experiencia bilingüe en el mercado remoto.
- Bonos por desempeño y cumplimiento de objetivos.
- Prestaciones superiores a las de ley.
- Oportunidad de trabajar para una empresa tecnológica de renombre mundial.
- Capacitación continua en productos y desarrollo de habilidades profesionales.
- Flexibilidad total de horario y la posibilidad de trabajar desde cualquier lugar de México.
- Acceso a plataformas de aprendizaje en línea.
- Forma parte de un equipo internacional y diverso.
- Ayuda económica para establecer tu espacio de trabajo en casa.

Our client, WhatJobs Direct, is actively recruiting a highly motivated and customer-focused Agente de Atención al Cliente to join their team in a completely remote capacity. This is an ideal opportunity for individuals seeking a flexible work arrangement without compromising on delivering outstanding service. You will be the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive experience across all interactions. If you possess strong communication skills, a problem-solving mindset, and are adept at working independently, this remote role is perfect for you.

About the Role

Our client, WhatJobs Direct, is actively recruiting a highly motivated and customer-focused Agente de Atención al Cliente to join their team in a completely remote capacity. This is an ideal opportunity for individuals seeking a flexible work arrangement without compromising on delivering outstanding service. You will be the primary point of contact for customers, handling inquiries, resolving issues, and ensuring a positive experience across all interactions. If you possess strong communication skills, a problem-solving mindset, and are adept at working independently, this remote role is perfect for you.

Key Responsibilities

- Manage incoming customer inquiries via phone, email, and chat in a professional and timely manner.
- Provide accurate and comprehensive information regarding products, services, and company policies.
- Troubleshoot and resolve customer issues efficiently, ensuring satisfaction.
- Document all customer interactions, feedback, and resolutions accurately in the CRM system.
- Escalate complex customer issues to the appropriate departments or supervisors when necessary.
- Contribute to team goals by meeting performance targets for response times and customer satisfaction scores.
- Proactively identify opportunities to improve the customer experience and suggest potential solutions.
- Maintain a high level of product knowledge and stay updated on company offerings.

Requirements

- High school diploma or equivalent required; Bachelor's degree is a plus.
- Demonstrated experience in a customer service or support role.
- Excellent verbal and written communication skills in Spanish, with a clear and professional tone.
- Strong active listening and problem-solving capabilities.
- Proficiency with CRM software,



helpdesk tools, and general computer applications.
- Ability to work autonomously, manage time effectively, and maintain productivity in a remote setting.
- A dedicated, quiet workspace with reliable high-speed internet access.
- A positive, empathetic, and customer-centric attitude.

Benefits

This fully remote position offers a competitive salary and a comprehensive benefits package, including health, dental, and vision insurance. Enjoy the flexibility and work-life balance that comes with working from home. Our client is committed to employee growth and provides excellent training programs and opportunities for career advancement. You will join a supportive and dynamic team within a growing organization. Be part of a company that values its employees and prioritizes exceptional customer service from anywhere in the country.

Our client is actively seeking a professional and friendly Agente de Servicio al Cliente Telefónico for a fully remote position. This role is perfect for individuals who excel at phone communication and are passionate about providing excellent customer support. You will be the voice of our company, handling inbound calls, addressing customer inquiries, providing information about our products and services, and resolving issues efficiently. The ideal candidate possesses strong active listening skills, a clear speaking voice, and the ability to navigate customer service software with ease. While the position is remote, a strong connection or understanding of the market in Tuxtla Gutiérrez, Chiapas, MX is beneficial. If you are looking for a remote opportunity where you can make a real impact on customer satisfaction, this is the role for you. Join our dynamic team and contribute to a positive customer experience from the comfort of your own home.

Our client is actively seeking a professional and friendly Agente de Servicio al Cliente Telefónico for a fully remote position. This role is perfect for individuals who excel at phone communication and are passionate about providing excellent customer support. You will be the voice of our company, handling inbound calls, addressing customer inquiries, providing information about our products and services, and resolving issues efficiently. The ideal candidate possesses strong active listening skills, a clear speaking voice, and the ability to navigate customer service software with ease. While the position is remote, a strong connection or understanding of the market in Tuxtla Gutiérrez, Chiapas, MX is beneficial. If you are looking for a remote opportunity where you can make a real impact on customer satisfaction, this is the role for you. Join our dynamic team and contribute to a positive customer experience from the comfort of your own home.

Key Responsibilities

- Answer inbound customer calls promptly and professionally.
- Provide accurate information regarding products, services, and policies.
- Assist customers with inquiries, issues, and requests via telephone.
- Troubleshoot problems and find effective solutions for customers.
- Document customer interactions and resolutions accurately in the CRM system.
- Escalate complex issues to appropriate departments when necessary.
- Strive to achieve first-call resolution and meet performance metrics.
- Maintain a positive and helpful attitude during all customer interactions.
- Adhere to company quality standards and procedures.
- Contribute to team goals and a positive work environment.

Requirements

- Proven experience as a Customer Service Representative or in a similar phone-based role.
- Excellent verbal communication and active listening skills.
- Proficiency in using CRM software and call center systems.
- Ability to multitask and manage time effectively in a remote setting.
- High school diploma or equivalent required.
- A stable internet connection and a dedicated quiet workspace.
- A customer-focused approach with a commitment to providing outstanding service.
- Familiarity with the Tuxtla Gutiérrez, Chiapas, MX region is a plus.
- Ability to work independently and reliably.
- Enthusiasm and a positive attitude.

Benefits

Our client offers a competitive hourly wage, paid training, and opportunities for advancement within the company. As a remote employee, you will enjoy the flexibility and convenience of working from home. We provide the necessary tools and support to ensure your success. This position in Tuxtla Gutiérrez, Chiapas, MX offers a great entry point into the customer service field with a growing organization that values its team members.

Our client, WhatJobs Direct, is seeking a highly motivated and customer-oriented Agente de Servicio al Cliente to become a vital part of their operations in Tuxtla Gutiérrez, Chiapas, MX. This position is integral to ensuring client satisfaction by addressing inquiries, resolving issues, and providing exceptional support. The ideal candidate possesses outstanding communication skills and a genuine passion for helping others. This role offers a stable, in-office environment where you can build strong relationships with colleagues and contribute directly to the company's success. We are looking for individuals who are detail-oriented, possess strong problem-solving abilities, and are eager to learn and grow within a professional setting. This is an excellent opportunity to advance your career in customer service within a reputable organization.

Our client, WhatJobs Direct,



is actively seeking a highly motivated and customer-oriented Agente de Servicio al Cliente to become a vital part of their operations in Tuxtla Gutiérrez, Chiapas, MX. This position is integral to ensuring client satisfaction by addressing inquiries, resolving issues, and providing exceptional support. The ideal candidate possesses outstanding communication skills and a genuine passion for helping others. This role offers a stable, in-office environment where you can build strong relationships with colleagues and contribute directly to the company's success. We are looking for individuals who are detail-oriented, possess strong problem-solving abilities, and are eager to learn and grow within a professional setting. This is an excellent opportunity to advance your career in customer service within a reputable organization.

Key Responsibilities

- Manage high volumes of incoming customer inquiries via phone, email, and in-person.
- Provide accurate and effective solutions to customer problems and concerns.
- Guide customers through product features and services, offering assistance and advice.
- Process customer requests, orders, and returns efficiently.
- Maintain detailed records of customer interactions and transactions.
- Identify opportunities to upsell or cross-sell relevant products or services.
- Collaborate with other departments to ensure customer needs are met promptly.
- Participate in team meetings and training sessions to enhance skills.
- Gather customer feedback to help improve service quality and product offerings.
- Adhere strictly to company protocols and customer service standards.

Requirements

- Previous experience in customer service, retail, or a similar client-facing role.
- Exceptional interpersonal and communication skills in Spanish.
- Proficiency in basic computer applications and CRM software.
- Ability to remain calm and professional under pressure.
- Strong organizational skills and attention to detail.
- High school diploma or equivalent is required.
- Willingness to work in our Tuxtla Gutiérrez, Chiapas, MX office.
- Ability to multitask and prioritize effectively.
- A proactive approach to problem-solving.
- Team player mentality with a strong work ethic.

Benefits

- Competitive salary commensurate with experience.
- Comprehensive training program and ongoing professional development.
- Opportunity to work in a professional and collaborative office environment.
- Career advancement possibilities within a growing company.
- Access to company‑provided resources and support systems.
- A stable work schedule.
- Contribution to a team that values customer satisfaction above all else.

Our client, a growing telecommunications company, is looking for an enthusiastic and detail‑oriented Online Customer Service Agent with basic technical support skills to join their team in Tuxtla Gutiérrez, Chiapas, MX. This role is vital for ensuring our customers receive prompt and effective assistance with their service inquiries and basic technical issues. You will be the first point of contact, guiding customers through troubleshooting steps and resolving issues efficiently. We seek individuals with excellent communication skills, a patient demeanor, and a passion for technology and customer satisfaction. This is an excellent opportunity to build a career in a dynamic industry within our Tuxtla Gutiérrez, Chiapas, MX office.

Our client, a growing telecommunications company, is looking for an enthusiastic and detail‑oriented Online Customer Service Agent with basic technical support skills to join their team in Tuxtla Gutiérrez, Chiapas, MX. This role is vital for ensuring our customers receive prompt and effective assistance with their service inquiries and basic technical issues. You will be the first point of contact, guiding customers through troubleshooting steps and resolving issues efficiently. We seek individuals with excellent communication skills, a patient demeanor, and a passion for technology and customer satisfaction. This is an excellent opportunity to build a career in a dynamic industry within our Tuxtla Gutiérrez, Chiapas, MX office.

Key Responsibilities

- Respond to customer inquiries via live chat, email, and social media platforms.
- Provide information about telecommunication services, plans, and promotions.
- Assist customers with basic troubleshooting for internet, phone, and television services.
- Guide users through account setup, billing inquiries, and service changes.
- Escalate technical issues that require advanced support to the appropriate team.
- Document customer interactions and resolutions accurately in the CRM system.
- Maintain a high level of customer satisfaction by providing timely and accurate support.
- Identify customer needs and proactively offer solutions or relevant information.
- Adhere to company policies and procedures in all customer interactions.

Requirements

- Previous experience in customer service or technical support is preferred.
- Strong written communication skills in Spanish.
- Basic understanding of telecommunications services and common technical issues.
- Proficiency in using chat and email support platforms.
- Ability to troubleshoot common technical problems effectively.
- Excellent interpersonal and problem‑solving skills.
- High school diploma or equivalent required.
- Patience and a customer‑centric approach.
- Ability to work collaboratively within a team environment in Tuxtla Gutiérrez, Chiapas, MX.

Benefits

We offer a competitive salary, comprehensive benefits package including health insurance, and opportunities for professional development and career advancement. You will work in a supportive team environment located in Tuxtla Gutiérrez, Chiapas, MX, with access to ongoing training to enhance your skills. Additional benefits include performance bonuses, paid vacation, and employee discounts on services. This role provides a solid foundation for a career in customer service and telecommunications.

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📌 Asesor De Primer Contacto: Experiencia En Atención Al Cliente (Tuxtla Gutiérrez)
🏢 Salud Digna
📍 Tuxtla Gutiérrez