About the Role

Our client is seeking a creative and customer-focused Sports Fan Experience Specialist to join their team in Tuxtla Gutiérrez, Chiapas . This role is dedicated to designing and implementing strategies that enhance the overall experience for fans attending sporting events. The adecuado candidate will possess a passion for sports, strong interpersonal skills, and a keen understanding of fan engagement tactics. You will play a vital role in creating memorable and positive experiences that foster loyalty and excitement among the fanbase. This is an exciting opportunity to contribute to the local sports culture in Chiapas .

Key Responsibilities

- Develop and execute fan engagement initiatives before, during, and after events.
- Manage on-site event experiences, including welcoming fans, managing fan zones, and coordinating entertainment.
- Gather fan feedback through surveys, social media monitoring, and direct interaction.
- Analyze fan data to identify trends and opportunities for improving the fan experience.
- Collaborate with marketing, operations, and ticketing teams to ensure a cohesive fan journey.
- Create engaging content for fan communication channels, such as newsletters and social media.
- Plan and execute special fan events and activities to enhance event atmosphere.
- Ensure all fan-facing areas are clean, safe, and welcoming.




- Liaise with vendors and partners to provide fan amenities and services.
- Stay updated on best practices in fan engagement and customer experience within the sports industry.

Requirements

- Bachelor's degree in Marketing, Communications, Hospitality, Sports Management, or a related field.
- 1-3 years of experience in customer service, event planning, marketing, or a related role, preferably in the sports or entertainment industry.
- Passion for sports and a strong understanding of fan motivations.
- Excellent interpersonal, communication, and problem-solving skills.
- Ability to work effectively in a team and independently.
- Strong organizational skills and attention to detail.
- Flexibility to work evenings, weekends, and holidays as required by event schedules.
- Proficiency in Microsoft Office Suite.
- Knowledge of the sports scene in Tuxtla Gutiérrez and surrounding areas is a plus.
- Creative mindset with a focus on delivering exceptional experiences.

Benefits

Our client offers a competitive salary, benefits package, and the chance to work within the exciting sports industry. You will have the opportunity to directly impact fan satisfaction and contribute to the vibrant atmosphere of sports events in Tuxtla Gutiérrez . Join a passionate team dedicated to creating memorable moments..

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📌 Especialista en Experiencia del Aficionado Deportivo en Tuxtla Gutiérrez
🏢 Placements24
📍 Tuxtla Gutiérrez