About the Role

Our client, a forward-thinking hospitality group with a presence in Tlalnepantla, State of Mexico, MX , is seeking a highly motivated and client-focused Gerente de Alimentos y Bebidas to oversee and elevate the guest experience across its diverse establishments. This role is ideal for a leader with a proven ability to innovate in service delivery, manage complex F&B; operations, and drive customer satisfaction and loyalty. The idóneo candidate will possess a strategic vision for creating memorable dining moments, strong financial acumen for operational efficiency, and exceptional leadership skills to inspire teams. Responsibilities include developing customer-centric service standards, managing operational budgets, overseeing multiple F&B; outlets, implementing training programs focused on guest engagement, and ensuring the highest quality across all food and beverage offerings. This is a unique opportunity to shape the F&B; strategy of a growing group with a strong emphasis on delivering exceptional experiences in the State of Mexico .

Key Responsibilities

- Develop and implement innovative F&B; strategies with a primary focus on enhancing the overall customer experience.
- Oversee the operations of multiple food and beverage outlets, ensuring consistent quality and service standards.
- Manage departmental budgets, including P&L;, revenue generation, and cost control for food, beverage, and labor.
- Lead, train, and motivate F&B; teams to deliver exceptional guest service and build customer loyalty.
- Implement and refine service standards and protocols that prioritize guest satisfaction and engagement.




- Collaborate with culinary teams on menu development and presentation to align with customer preferences and trends.
- Ensure compliance with all health, safety, and sanitation regulations.
- Analyze customer feedback and operational data to identify areas for improvement and implement corrective actions.
- Manage vendor relationships and procurement processes for F&B; supplies.
- Foster a culture of continuous improvement and innovation within the F&B; department.

Requirements

- Minimum of 5 years of experience in Food & Beverage management, with a strong emphasis on customer experience and service innovation.
- Proven track record of successfully managing multiple F&B; outlets and teams in a competitive market.
- Exceptional leadership, communication, and interpersonal skills.
- Strong financial management capabilities, including budgeting, forecasting, and P&L; analysis.
- In-depth understanding of F&B; operations, service standards, and current industry trends.
- Experience in developing and implementing customer service training programs.
- Proficiency in relevant F&B; management software and POS systems.
- Ability to adapt to changing market demands and customer expectations.
- A degree in Hospitality Management or a related field is preferred.
- Ability to work remotely and potentially travel to locations in and around Tlalnepantla, State of Mexico, MX .

Benefits

- Competitive salary commensurate with experience and remote capabilities.
- Performance-based bonuses and incentives.
- Opportunity to influence F&B; strategy with a focus on customer experience.
- Professional development and advancement opportunities within a growing group.
- Remote work flexibility.
- A dynamic and innovative work environment.
- Contribution to the hospitality sector in the State of Mexico .

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📌 Gerente de Alimentos y Bebidas con Énfasis en Experiencia del Cliente (Tlalnepantla de Baz)
🏢 Placements24
📍 Tlalnepantla de Baz