Select how often (in days) to receive an alert:Customer Service Representative Toluca, MXToluca, MXWhat are we looking forWould you like to be part of the world's leading producer of building materials that inspire architectural and decorative solutions?
Are you passionate about the distribution of products that inspire the life of many people?
At Stone Systems ( ) we are looking for aShared Customer Service Representativefor our headquarters located inToluca, MX, who will have the opportunity to work in a multinational environment, in full expansion, surrounded by numerous challenging projects that you can be part of.What you will doThe Shared Services Support position coordinates and controls the activities of the customer service team to maintain and enhance customer relationships.
They are also responsible for meeting organizational and operational objectives.Job Expectations:Collaborate with the Shared Services Customer Service ManagerPlan, prioritize, and delegate work tasks to ensure the proper functioning of the departmentMaintain high customer service levelsImplement policies and proceduresAssist with complex challenges of the order processingMonitor accuracy of Shared Services team membersReceive payments for order changesIdentify and implement strategies to improve quality of service, productivity, and profitabilityPrepare and deliver KPI analysis of CS teamCoordinate and manage customer service projects and initiativesIdentify and address staff training and coaching needsUpdate Daily ReportingCommunicate with local managersBackup support for all team functionsPromotes cooperation and commitment within a team to achieve goals and deliverablesOther duties as assigned by managementRoles and responsibilities may evolve based on business needs; additional duties may be assigned without prior notice or consent.What you need to succeedEXPERIENCERequired:Minimum 5 years of customer service experienceExperience with Job TrackerStone, industrial, and manufacturing industry experienceLANGUAGERequired:KNOWLEDGERequired:Proficiency in Microsoft Office (Excel, Outlook, etc.)SKILLSRequired:Excellent time management skills and ability to multi-task and prioritize work in an extremely fast-paced environmentCustomer Service orientedStrong organizational and planning skills in a fast-paced environmentExcellent written and verbal communication skillsQuick decision-making skills and ability to solve problemsWhat we do offerAbout CosentinoAt COSENTINO, our purpose is to inspire People through innovative and sustainable spaces.
We are the world-leading producer of architectural and decorative surfaces.
Our products are designed to provide innovative and functional solutions for either home and business spaces, such as Kitchen and Baths worktops, outdoor open spaces, facades, etc.
Innovation, sustainability, functionality, and beauty describe our value proposition to the different market stakeholders and end Clients.
With a presence in more than 100 Countries and 5 continents, our business keeps growing consistently in all the geographies.
as well as career opportunities for Talented people like you.Cosentino is an Equal Opportunity/Affirmative Action Employer and Prohibits Discrimination and Harassment of Any Kind:



Cosentino is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
All employment decisions at Cosentino are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
Cosentino will not tolerate discrimination or harassment based on any of these characteristics.
" - you are an individual or veteran with a disability who requires any type of accommodation, please contact the People Department at ************** or at our email address: *******.
Privacy PolicyData Controller: COSENTINO INTEGRAL, S.L.U.Purpose: to process your contact request for the installation of products by COSENTINO's professional partners.Rights: access, correction, deletion, objection, limitation of processing, transfer of data or withdrawal of consent, to Ctra.
Baza a Huércal-Overa, km ********** Cantoria (Almería), or to ****** further information on the processing of your data, please refer to our Privacy Policy .
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📌 Customer Service Representative Toluca, Mx (Estado de México)
🏢 Grupo Cosentino
📍 Estado de México