WHAT MAKES US A GREAT PLACE TO WORK

Weareproudtobeconsistentlyrecognizedasoneoftheworld'sbestplacestowork. Wearecurrentlythetoprankedconsultingfirmon Glassdoor's Best Placesto Worklistandhaveearnedthe#1overallspotarecordseventimes. Extraordinaryteamsareattheheartofourbusinessstrategy,butthesedon'thappenbychance. Theyrequireintentionalfocusonbringingtogetherabroadsetofbackgrounds,cultures,experiences,perspectives,andskillsinasupportiveandinclusiveworkenvironment. Wehirepeoplewithexceptionaltalentandcreateanenvironmentinwhicheveryindividualcanthriveprofessionallyandpersonally.

WHO YOU'LL WORK WITH

You'll joinour Americas Benefitsteam,supportingtheadministrationanddeliveryof Bain'semployeebenefitsprogramsacrossthe United States.

You'll collaboratewith HRcolleagues,payrollteams,externalbenefitsproviders,andotherstakeholderstoensureemployeesreceivetimely,accurate,andhigh-qualitysupportthroughouttheirbenefitsexperience.

WHERE YOU'LL FIT WITHIN THE TEAM

Asan Associatewithinthe Americas Benefitsteam,you'llplayanimportantroleinsupportingtheday-to-dayadministrationanddeliveryofour U. S.employeebenefitsprograms,includinghealth,life,disability,accident,retirement,perks,andleaveofabsencebenefits.

You'll serveasakeypointofcontactforemployees,helpingthemnavigatebenefitsquestionsandensuringapositiveserviceexperience. You'llalsosupportadministrativeprocesses,reporting,communications,andinitiativesaimedatimprovingoperationalefficiencyandtheoverallemployeeexperience.

Thisroleisidealforsomeonewhoenjoyshelpingothers,hasstrongorganizationalskills,andthrivesinacollaborative,detail-orientedenvironment.

WHAT YOU'LL DO Employee Benefits Support & Service Delivery (70%)

- Serveastheprimarypointofcontactforthe U. S. Benefitsinbox,providingtimelyandprofessionalassistancetoemployeesacrossalllevelsoftheorganization.

- Respondtoemployeebenefitsquestions,resolveissues,andcoordinateescalationswithappropriateinternalteamsorexternalproviders.

- Partnerwithinsurancecarriersandbenefitsvendorstoverifycoverage,requestidentificationcards,andresolveclaims-relatedquestions.





- Processbenefitschangesassociatedwithnewhires,qualifyinglifeevents,employeetransfers,departures,andleavesofabsence.

- Prepareanddistributeleaveofabsencecommunications,includingmedical,parental,military,family,andintermittent Familyand Medical Leave Act(FMLA)leave,coordinatingwith HRAndexternalleaveadministrators.

- Prepareemployeebenefitsverificationlettersanddocumentationforinternationaltravelorvisapurposes.

- Distributerequiredlegalnotices,includingnewhireand Departmentof Laborcommunications.

- Coordinateemployeerecognitionactivities,includingbabygiftswhenapplicable.

- Developandmaintainfrequentlyaskedquestionsandemployeebenefitscommunicationmaterials.

- Supportbenefits-relatedwebinars,employeecommunications,andeducationalinitiativesthroughouttheyear.

Benefits Administration & Operational Support (20%)
- Maintainaccuratebenefitsandleaveinformationacrossinternalandexternaladministrativesystems.

- Monitor COBRAenrollmentsandterminations,includingcoordinatingapplicablesubsidiesforemployeesreceivingseverance.

- Calculatebenefitscostsassociatedwithunpaidleaves,includingeducational,personal,andotherapprovedabsences,andcommunicaterelevantinformationto Payroll.

- Maintainaccuratebenefitservicedatesfornewhires,rehires,transfers,andemployeesreturningfromunpaidleave.

- Supporttheannual Open Enrollmentprocess,includingcarriercoordination,employeecommunications,vendorwebinars,systemtesting,andbenefitsdocumentation.

- Reviewemployeeeligibilityandvendorintegrationfiles,identifyingandresolvingdiscrepancieswithproviderssuchas Blue Cross Blue Shield, Delta Dental, Vision Service Plan,and Express Scripts.

- Prepareanddistributeemployeeeligibilityfilestobenefitsproviders,including Bright Horizons, Hyatt Legal,and Perksat Work.





- Conductregularauditstoensureconsistencybetweenexternalbenefitsadministratorsandinternalsystems,including Workday.

- Supportauditsrelatedtoleaveadministration,lifeinsurance,long-termdisability,retirementbenefits,andotheremployeebenefitsprograms.

Benefits Projects & Continuous Improvement (10%)
- Supportperiodicandadhocbenefitsreportinganddataanalysis.

- Identifyopportunitiestostreamlineadministrativeprocessesandimproveoperationalefficiency.

- Contributetobenefits-relatedprojectsinvolvingtechnology,automation,andartificialintelligence.

- Supportbenefitsbenchmarking,vendorrequestsforproposals,awardsubmissions,andemployeebenefitsinitiatives.

- Participateintestingandimprovementactivitiesrelatedto Workdayandbenefitsadministrationsystems.

ABOUT YOU Required Qualifications
- Bachelor'sdegreeoranequivalentcombinationofeducation,training,andexperience.

- 1+yearsofrelevantprofessionalexperience.

- Experienceworkingwithadministrativesystemsandprovidingcustomerserviceoremployeesupport.

- Generalknowledgeofemployeebenefitsprograms,includinghealthinsurance,retirement,lifeinsurance,disability,accidentbenefits,andleavesofabsence.

- Strong Englishcommunicationskills,bothwrittenandverbal,inaprofessionalbusinessenvironment.

- Proficiencyin Microsoft Officeapplications.

- Excellentorganizational,reporting,andtimemanagementskills,withstrongattentiontodetail.

- Abilitytomanagemultiplepriorities,meetdeadlines,andmaintainaccuracyinadynamicenvironment.

- Strongjudgmentanddiscretionwhenhandlingconfidentialemployeeinformation.

- Abilitytocollaborateeffectivelywithcolleagues,externalproviders,andcross-functionalteamswhilebuildingtrustedworkingrelationships.

Preferred Qualifications
- Previousexperienceinemployeebenefitsadministration.

- Experiencesupportingemployeesorcustomersinaprofessionalservicesenvironment.

- Familiaritywith Workdayorsimilar HRadministrationsystems.

- Experiencecoordinatingwithexternalbenefitsprovidersorinsurancecarriers.

WORKING MODEL

This role follows a hybrid model, requiring in-office presence at least two days per week at our Polanco office in Mexico City.

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📌 Associate, Americas Benefits (México)
🏢 BainInc
📍 México