What we're looking for

- Mandatory: Advanced English
- Bachelor's degree in Finance, Accounting, Business Administration, or a related field.
- 5+ years of experience in Finance, Accounts Receivable, Cash Application, or Shared Services operations.
- 4+ years of people management experience.
- Strong leadership, communication, and stakeholder management skills.
- Experience driving process improvement, automation, and operational excellence initiatives.
- Strong analytical and problem-solving capabilities.
- Experience working in a fast-paced, multinational environment.

Preferred:

- Experience in operational transitions.
- MBA and/or CPA certification.
- Experience within Shared Services or General Business Services organizations.
- Knowledge of SAP, ERP systems, and cash application technologies.
- Lean Six Sigma or continuous improvement certifications.

Key Responsibilities

Drive Accounts Receivable Performance

- Lead credit and accounts receivable strategies to support profitable sales growth while minimizing financial risk.
- Oversee customer credit management, account reviews, and delinquency resolution.
- Partner with Sales and key customers to balance business growth with effective risk management.
- Ensure best practices are implemented across AR operations to achieve cash flow, working capital, and performance objectives.

Enhance Collections Effectiveness

- Develop and execute collection strategies that improve cash flow and reduce overdue balances.
- Collaborate with cross-functional teams and customers to resolve disputes and billing issues.
- Monitor collection performance, identify improvement opportunities, and drive recovery initiatives.
- Manage relationships with third-party collection agencies and external partners.





Lead and Develop High-Performing Teams

- Coach, mentor, and develop Accounts Receivable professionals through effective training and career development plans.
- Foster an inclusive, collaborative, and high-performance team culture.
- Support talent acquisition, onboarding, and employee retention efforts.
- Identify process improvement opportunities and eliminate operational bottlenecks.
- Lead or support automation and digital transformation initiatives within the Order-to-Cash process.
- Act as a subject matter expert, partnering with stakeholders to enhance customer experience and operational efficiency.
- Leverage data, KPIs, and industry best practices to drive continuous improvement.

Ensure Compliance and Financial Controls

- Maintain strong adherence to credit policies, controls, and compliance requirements.
- Support internal and external audits while ensuring accurate AR reporting and account balances.
- Ensure operations align with applicable laws, regulations, and corporate governance standards.

Optimize Shared Services Operations

- Lead AR service delivery to achieve customer service excellence and operational targets.
- Manage resources and workloads effectively to maximize team performance and productivity.
- Enhance customer experience through digital solutions, self-service tools, and process innovation.
- Build strong partnerships with internal stakeholders and key customer accounts to deliver exceptional service and results.

What Success Looks Like

- Improved cash flow and working capital performance.
- Strong customer partnerships and reduced financial risk.
- High-performing, engaged teams.
- Streamlined processes through automation and continuous improvement.
- Consistent compliance, governance, and operational excellence.

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📌 Sr. Manager Accounts Receivable (México)
🏢 Empresa Confidencial
📍 México