12 - Bilingual Dispatcher / Scheduler

About the role

We are hiring bilingual (English/Spanish) dispatchers to work 100% remotely from Mexico for home-service and construction contractors in the US (HVAC, plumbing, electrical, cleaning, landscaping).

What you will do

- Answer inbound customer calls, texts and emails; book service appointments and estimates.
- Build and adjust the daily schedule for technicians and crews in the field service software.
- Dispatch jobs, track arrival times and update customers on delays or changes.
- Coordinate with Spanish-speaking crews and English-speaking customers, translating details accurately.
- Confirm next-day appointments and follow up on open estimates.
- Keep job records complete: notes, photos, parts used, invoices ready for billing.
- Escalate emergencies, complaints and scheduling conflicts to the owner or operations lead.





What you bring

Must have

- 2+ years in dispatch, scheduling, customer service or a call center.
- Advanced spoken English (B2+): you can handle an upset customer by phone without a script.
- Native or fluent Spanish.
- Comfortable juggling calls, messages and a live schedule at the same time.
- Strong typing and clear written English for texts and job notes.

Nice to have

- Experience with field service software: ServiceTitan, Housecall Pro, Jobber or similar.
- Experience with U.S. home-service, construction or logistics companies.
- Basic knowledge of HVAC, plumbing or electrical terminology.
- QuickBooks or invoicing experience.

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📌 12 - Bilingual Dispatcher / Scheduler (Colima)
🏢 Cobalto Talent
📍 Colima