What you'll do:Maintain full updates into CRM system (SAP) as well as any customer request related with new customers, sold-to settings, ship-to settings, lead times, obsolete parts and some invoicing activities.Job ResponsibilitiesA.
Review contract updatesB.
Attend mail box for customer request related with modified accounts and sold-to/ship-to adjustementsC.
Review and release invoicing activities for preventive maintenanceD.
Update projects individual projects assigned by Functional ManagerE.
Create and close tickets for requests related with modified accounts trought Sales Force toolF.
Follow up for service request in regards of new accounts to be set upG.
Able/Unable accounts into CRM (SAP)H.
Assure to block obsolete parts reportedI.
Ability to constructively manage conflicts and discrepancies towards positive resolutionJ.
Prioritizing customer demand to assist with improved product flowK.
Work with finance team to resolve customer credit requestsL.
Correct assignment for other Divisions requestM.
Portal webs maintenanceN.
Maintain safe, clean working environment in compliance with all Eaton safety standards, Life Saving Rules,



and daily 5S+ requirements to help build a Zero Incident Culture.Qualifications:Education level required Bachelor degree necessary.Years and area of experience required Minimum 1 year customer interaction/support experienceTechnical knowledge Knowledge of CRM software and SAPStrong knowledge of Microsoft Office (word, excel, email, internet)Strong written and verbal communication skillsKnowledge of Oracle (if better)Ability to speak, read, listen an write in EnglishSkills:#Li-SL4Drive for resultsMakes Decisions & Solves ProblemsDemonstrates a Collaborative StylePromotes and Champions ChangeBusiness AcumenPursues personal developmentTeam workAll positions may require participation in video and in-person interviews as part of the hiring process.
All candidates will be evaluated based on job-related competencies, and all candidates' privacy rights and data security will be protected in accordance with applicable laws.We are committed to ensuring equal employment opportunities for job applicants and employees.
Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
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📌 Master Data Analyst - Customer Operations (Santiago de Querétaro)
🏢 Eaton Group
📍 Santiago de Querétaro