WHAT MAKES US A GREAT PLACE TO WORK
Weareproudtobeconsistentlyrecognizedasoneoftheworld'sbestplacestowork.
WearecurrentlythetoprankedconsultingfirmonGlassdoor'sBestPlacestoWorklistandhaveearnedthe#1overallspotarecordseventimes.Extraordinaryteamsareattheheartofourbusinessstrategy,butthesedon'thappenbychance.Theyrequireintentionalfocusonbringingtogetherabroadsetofbackgrounds,cultures,experiences,perspectives,andskillsinasupportiveandinclusiveworkenvironment.Wehirepeoplewithexceptionaltalentandcreateanenvironmentinwhicheveryindividualcanthriveprofessionallyandpersonally.
WHO YOU'LL WORK WITH
You'll joinourAmericasBenefitsteam,supportingtheadministrationanddeliveryofBain'semployeebenefitsprogramsacrosstheUnitedStates.
You'll collaboratewithHRcolleagues,payrollteams,externalbenefitsproviders,andotherstakeholderstoensureemployeesreceivetimely,accurate,andhigh-qualitysupportthroughouttheirbenefitsexperience.
WHERE YOU'LL FIT WITHIN THE TEAM
AsanAssociatewithintheAmericasBenefitsteam,you'llplayanimportantroleinsupportingtheday-to-dayadministrationanddeliveryofourU.S.
employeebenefitsprograms,includinghealth,life,disability,accident,retirement,perks,andleaveofabsencebenefits.
You'll serveasakeypointofcontactforemployees,helpingthemnavigatebenefitsquestionsandensuringapositiveserviceexperience.You'llalsosupportadministrativeprocesses,reporting,communications,andinitiativesaimedatimprovingoperationalefficiencyandtheoverallemployeeexperience.
Thisroleisidealforsomeonewhoenjoyshelpingothers,hasstrongorganizationalskills,andthrivesinacollaborative,detail-orientedenvironment.
WHAT YOU'LL DO
Employee Benefits Support & Service Delivery (70%)
ServeastheprimarypointofcontactfortheU.S.
Benefitsinbox,providingtimelyandprofessionalassistancetoemployeesacrossalllevelsoftheorganization.
Respondtoemployeebenefitsquestions,resolveissues,andcoordinateescalationswithappropriateinternalteamsorexternalproviders.
Partnerwithinsurancecarriersandbenefitsvendorstoverifycoverage,requestidentificationcards,andresolveclaims-relatedquestions.




Processbenefitschangesassociatedwithnewhires,qualifyinglifeevents,employeetransfers,departures,andleavesofabsence.
Prepareanddistributeleaveofabsencecommunications,includingmedical,parental,military,family,andintermittentFamilyandMedicalLeaveAct(FMLA)leave,coordinatingwithHRAndexternalleaveadministrators.
Prepareemployeebenefitsverificationlettersanddocumentationforinternationaltravelorvisapurposes.
Distributerequiredlegalnotices,includingnewhireandDepartmentofLaborcommunications.
Coordinateemployeerecognitionactivities,includingbabygiftswhenapplicable.
Developandmaintainfrequentlyaskedquestionsandemployeebenefitscommunicationmaterials.
Supportbenefits-relatedwebinars,employeecommunications,andeducationalinitiativesthroughouttheyear.
Benefits Administration & Operational Support (20%)
Maintainaccuratebenefitsandleaveinformationacrossinternalandexternaladministrativesystems.
MonitorCOBRAenrollmentsandterminations,includingcoordinatingapplicablesubsidiesforemployeesreceivingseverance.
Calculatebenefitscostsassociatedwithunpaidleaves,includingeducational,personal,andotherapprovedabsences,andcommunicaterelevantinformationtoPayroll.
Maintainaccuratebenefitservicedatesfornewhires,rehires,transfers,andemployeesreturningfromunpaidleave.
SupporttheannualOpenEnrollmentprocess,includingcarriercoordination,employeecommunications,vendorwebinars,systemtesting,andbenefitsdocumentation.
Reviewemployeeeligibilityandvendorintegrationfiles,identifyingandresolvingdiscrepancieswithproviderssuchasBlueCrossBlueShield,DeltaDental,VisionServicePlan,andExpressScripts.
Prepareanddistributeemployeeeligibilityfilestobenefitsproviders,includingBrightHorizons,HyattLegal,andPerksatWork.




Conductregularauditstoensureconsistencybetweenexternalbenefitsadministratorsandinternalsystems,includingWorkday.
Supportauditsrelatedtoleaveadministration,lifeinsurance,long-termdisability,retirementbenefits,andotheremployeebenefitsprograms.
Benefits Projects & Continuous Improvement (10%)
Supportperiodicandadhocbenefitsreportinganddataanalysis.
Identifyopportunitiestostreamlineadministrativeprocessesandimproveoperationalefficiency.
Contributetobenefits-relatedprojectsinvolvingtechnology,automation,andartificialintelligence.
Supportbenefitsbenchmarking,vendorrequestsforproposals,awardsubmissions,andemployeebenefitsinitiatives.
ParticipateintestingandimprovementactivitiesrelatedtoWorkdayandbenefitsadministrationsystems.
ABOUT YOU
Required Qualifications
Bachelor'sdegreeoranequivalentcombinationofeducation,training,andexperience.
1+yearsofrelevantprofessionalexperience.
Experienceworkingwithadministrativesystemsandprovidingcustomerserviceoremployeesupport.
Generalknowledgeofemployeebenefitsprograms,includinghealthinsurance,retirement,lifeinsurance,disability,accidentbenefits,andleavesofabsence.
StrongEnglishcommunicationskills,bothwrittenandverbal,inaprofessionalbusinessenvironment.
ProficiencyinMicrosoftOfficeapplications.
Excellentorganizational,reporting,andtimemanagementskills,withstrongattentiontodetail.
Abilitytomanagemultiplepriorities,meetdeadlines,andmaintainaccuracyinadynamicenvironment.
Strongjudgmentanddiscretionwhenhandlingconfidentialemployeeinformation.
Abilitytocollaborateeffectivelywithcolleagues,externalproviders,andcross-functionalteamswhilebuildingtrustedworkingrelationships.
Preferred Qualifications
Previousexperienceinemployeebenefitsadministration.
Experiencesupportingemployeesorcustomersinaprofessionalservicesenvironment.
FamiliaritywithWorkdayorsimilarHRadministrationsystems.
Experiencecoordinatingwithexternalbenefitsprovidersorinsurancecarriers.
WORKING MODEL
This role follows a hybrid model, requiring in-office presence at least two days per week at our Polanco office in Mexico City.
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📌 Associate, Americas Benefits (Xico)
🏢 BainInc
📍 Xico