Engineer, Systems Reliability Engineering (PLM / MDM)Are you passionate about solving complex production issues, driving operational excellence, and leveraging automation and AI to improve reliability?
Join our team and help support critical enterprise platforms including FlexPLM, DaVinci, Infor Nexus, MDM services, and related integrations.In this role, you will:Lead complex production investigations across applications, APIs, middleware, queues, and integrationsDrive incident resolution, root cause analysis, and service reliability improvementsMentor engineers and contribute to technical leadership initiativesDevelop and enhance monitoring, automation, operational playbooks, and runbooksHelp implement innovative Agentic AI capabilities to streamline support operationsWhat we're looking for:5+ years of experience in Production Support, Application Operations, Platform Engineering,



or Site Reliability EngineeringStrong knowledge of APIs, middleware, integrations, queues, batch processing, and enterprise applicationsExperience with ITSM, automation, root cause analysis, and operational excellenceExposure to PLM, MDM, enterprise data platforms, or business-critical applications is highly valuedThis is an exciting opportunity to work in a general environment, collaborate with teams across LATAM and India, and contribute to the reliability of mission-critical systems.
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📌 Systems Reliability Engineer (Xico)
🏢 Levi Strauss &Amp
📍 Xico