Travel Concierge & Operations Specialist (Remote)

Luxury Travel | Aviation Operations | White-Glove Client Experience

Location: Remote
Working Hours: EST
Position Type: Full-Time

About the Role

We’re hiring for our client, a fast-paced luxury travel and aviation company, seeking a Travel Concierge & Operations Specialist to support high-level travel coordination and real-time operations.

This is a high-speed, execution-heavy role — not routine administrative work.

You’ll coordinate complex travel logistics, manage live operational requests, and deliver a seamless white-glove client experience across every interaction.

This role is adecuado for someone who:

- Thinks quickly under pressure
- Stays highly organized in fast-moving environments
- Handles last-minute changes calmly and confidently
- Takes ownership and executes with precision

If you thrive in high-touch client service and operational coordination, this opportunity could be a strong fit.

What You’ll Own

End-to-End Travel Operations

- Coordinate complete travel logistics including:
- Flights
- Ground transportation
- Hotels and accommodations
- VIP and special requests

- Ensure every detail is executed accurately and efficiently
- Track schedules, bookings, and client requirements in real time
- Maintain flawless operational execution with minimal oversight

Real-Time Request Management

- Handle live requests from clients, passengers, and internal teams
- Manage last-minute changes without disrupting the client experience
- Prioritize multiple urgent requests simultaneously
- Maintain composure and accuracy in fast-moving situations

White-Glove Client Experience

- Deliver premium, high-touch service in every interaction
- Anticipate client needs proactively
- Coordinate luxury services including:
- Catering
- Luxury hotels
- Executive transportation

- Maintain polished, professional, and confident communication

Vendor & Stakeholder Coordination

- Liaise with operators, vendors, hotels, and internal teams




- Ensure all partners maintain white-glove service standards
- Keep communication structured, proactive, and organized across all parties

Problem Solving & Execution Excellence

- Resolve operational issues quickly without compromising service quality
- Identify risks before they become larger problems
- Continuously improve workflows and operational efficiency
- Maintain accuracy while operating under pressure

What Success Looks Like

- Travel operations executed flawlessly with zero errors
- Clients receive seamless, premium service experiences
- Last-minute changes handled smoothly and professionally
- Communication remains proactive, polished, and organized
- No operational detail is missed

What Makes You a Strong Fit

- You are extremely detail-oriented and process-driven
- You stay calm under pressure in high-stakes situations
- You think quickly and solve problems proactivelyYou are highly organized and execution-focused
- Ful you take ownership and accountability seriously
- You are comfortable in constantly changing environments

Requirements (Must-Have)

Experience

Background in one or more of the following:

- Travel coordination
- Operations or logistics
- Concierge or client services
- Luxury hospitality
- High-touch or white-glove environments

Core Skills

- Ability to manage multiple real-time requests simultaneously
- Strong organizational and operational execution skills
- Excellent written and verbal English communication
- High attention to detail and accuracy
- Comfortable operating in fast-paced environments

Nice to Have

- Experience in:
- Private aviation
- Luxury travel
- Hospitality or VIP services

- Concierge or premium client-service background
- Experience handling complex, time-sensitive logistics

What a Typical Day Looks Like

- Coordinate travel bookings and operational logistics
- Handle live client requests and schedule changes
- Communicate with vendors and internal teams
- Monitor schedules and ensure flawless execution
- Solve operational issues proactively
- Maintain premium service standards across every touchpoint

📌 Travel Concierge (México)
🏢 Pavago
📍 México