About the Role

Our client is seeking a proactive and relationship-driven Ejecutivo de Relaciones con el Cliente to join their team in Hermosillo, Sonora . This role operates on a hybrid model, allowing for both remote work and in-office engagement, offering a versátil work-life balance. The ideal candidate will be adept at building and maintaining strong relationships with clients, ensuring their needs are met and their satisfaction is maximized. You will act as a key point of contact, managing client accounts, resolving issues, and identifying opportunities for growth. This position requires exceptional communication skills, strategic thinking, and a deep understanding of customer relationship management. If you are passionate about client success and thrive in a dynamic environment, this hybrid role in Hermosillo is an excellent opportunity.

Key Responsibilities

- Develop and nurture strong, long-lasting relationships with clients.
- Serve as the primary liaison between clients and internal teams.
- Understand client needs and provide tailored solutions and support.
- Proactively identify opportunities to enhance client satisfaction and retention.
- Manage client accounts, ensuring all contractual obligations are met.
- Resolve client issues and complaints promptly and effectively.
- Collaborate with sales and support teams to ensure a seamless client experience.
- Participate in client meetings and presentations,



both remotely and in-office.
- Track client engagement and provide regular reports to management.

Requirements

- Proven experience in client relationship management, account management, or a similar role.
- Excellent verbal and written communication skills in Spanish.
- Strong interpersonal and negotiation skills.
- Proficiency in CRM software and account management tools.
- Ability to work independently and collaboratively in a hybrid environment.
- Bachelor's degree in Business Administration, Marketing, or a related field is preferred.
- Must be able to work on-site in Hermosillo, Sonora for designated periods.
- Strategic thinker with strong problem-solving abilities.
- Professional demeanor and a client-centric mindset.

Benefits

- This position offers a competitive salary and a comprehensive benefits package, including health insurance and paid time off.
- The hybrid work model provides a flexible approach to work, balancing remote productivity with in-office collaboration.
- Our client provides extensive training and professional development opportunities to support career growth.
- Join a dynamic team that values innovation, client success, and employee well-being.
- This role offers the chance to build valuable client relationships and contribute to the success of a leading company in the vibrant city of Hermosillo .

📌 Ejecutivo de Relaciones con el Cliente (Hermosillo)
🏢 Placements24
📍 Hermosillo