At One&Only;, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Cradled on the cusp of the Baja Peninsula, One&Only; Palmilla is a legendary retreat where the marvels of Mexico come to life in ultimate style. The warm Mexican charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

About the Job

The Spa Operations Coordinator plays a critical role in supporting the day-to-day administrative and operational functions of the Spa & Wellness department. This position ensures the smooth coordination of procurement activities, inventory management, retail administration, financial tracking, project implementation, training logistics , and departmental communication.

Working closely with the Spa Leadership team, the Spa Operations Coordinator serves as the central point for organizing and monitoring operational initiatives, ensuring timely execution of action plans, compliance with company procedures, and alignment with One&Only; Palmilla's luxury service standards. The role requires exceptional organizational skills, attention to detail, financial awareness,



and the ability to collaborate effectively across multiple departments to support an exceptional guest and colleague experience.

About You

You are a highly organized and detail-oriented professional who thrives in a fast-paced luxury hospitality environment. You possess strong administrative and analytical skills, with the ability to coordinate multiple priorities while maintaining accuracy and efficiency. You are proactive, resourceful, and capable of building strong working relationships across departments. Comfortable working with data, inventories, budgets, and operational systems, you can effectively follow through on projects, monitor progress, and ensure deadlines are met. Your commitment to excellence, professionalism, and continuous improvement makes you a valuable support partner to the Spa Leadership team.

Key Responsibilities

Procurement & Supply Coordination

Coordinate the procurement process for operational supplies, treatment products, retail merchandise, and departmental equipment.

Prepare purchase requisitions and monitor purchase orders to ensure timely delivery and compliance with approved budgets.

Liaise with Purchasing, Receiving, and Finance teams to support efficient procurement operations.

Maintain accurate purchasing records and track outstanding orders and supplier commitments.

Inventory & Retail Administration





Coordinate regular inventory counts and reconciliation processes for professional products, retail items, and operational supplies.

Monitor inventory levels and identify stock replenishment requirements.

Maintain accurate product information within inventory and point-of-sale systems, including SKUs, pricing, descriptions, and categories.

Support retail product launches, inventory setup , and system updates.

Financial & Budget Support

Maintain departmental expense trackers and purchasing reports.

Assist Spa Leadership in monitoring departmental expenditures against approved budgets.

Support monthly financial reviews through accurate data collection and reporting.

Identify discrepancies, unusual expenses, or budget variances and communicate findings to management.

Coordinate communication with approved suppliers and external business partners.

Obtain quotations, monitor delivery schedules, and support issue resolution related to deliveries, returns, and discrepancies.

Maintain supplier databases, contracts, quotations, and supporting documentation.

Support supplier performance evaluations by providing operational data and feedback.

Project & Initiative Coordination

Support the implementation of spa operational projects, wellness initiatives, and departmental improvement plans.

Develop action trackers, timelines, and progress reports to ensure successful execution.

Coordinate cross-functional activities with internal departments and external stakeholders.

Monitor project milestones and provide regular updates to Spa Leadership.

Training & Administrative Support

Coordinate logistics for training sessions, product education programs, and departmental meetings.

Maintain trai

📌 Spa Coordinator (Chihuahua)
🏢 Kerzner International
📍 Chihuahua