At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.

Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.

When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.

Senior Business Analyst at BairesDev

What You'll Do

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- Lead enterprise onboarding and workflow support initiatives.

- Gather customer-facing requirements and triage technical issues.

- Coordinate technical troubleshooting across teams and stakeholders.

- Manage ticket escalation workflows and ensure timely resolution.

- Create process maps and onboarding playbooks for enterprise clients.

- Communicate effectively with stakeholders, translating technical concepts for diverse audiences.

What We Are Looking For

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- 5+ years of experience in business analysis or customer operations.

- Strong background in technical business analysis and customer operations.

- Experience with enterprise onboarding and workflow support.

- Proven ability in customer-facing requirements gathering and issue triage.





- Experience with technical troubleshooting coordination.

- Background in ticket management and escalation workflows.

- API-aware communication and documentation skills.

- Experience with process mapping and onboarding playbooks.

- Strong stakeholder communication skills.

- Advanced proficiency in English.

Nice To Have

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- Experience with B2B products.

- Background in SaaS platform configuration support.

- Familiarity with Freshdesk, Jira, or Zendesk.

- Knowledge of Web2/Web3 platform environments.

- Experience with UAT coordination.

- Basic knowledge of API testing tools such as Postman or similar.

How we do make your work (and your life) easier:

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- 100% remote work (from anywhere).

- Excellent compensation in USD or your local currency if preferred

- Hardware and software setup for you to work from home.

- Flexible hours: create your own schedule.

- Paid parental leaves, vacations, and national holidays.

- Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.

- Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.

Join a integral team where your unique talents can truly thrive and make a significant impact

📌 Senior Business Analyst (Veracruz)
🏢 BairesDev
📍 Veracruz