At Rapido Solutions Group, we connect fast-growing U.
S. companies with top integral talent. From Guadalajara and León, we create career opportunities that bridge Mexico and the U.
S. logistics industry. We value diversity, joy, and passion, fostering a dynamic workplace where people grow both personally and professionally. Our goal is to be the best place to work, offering wellbeing programs, social initiatives, and real career growth. English Level: B2 Intermediate $500 MXN punctuality bonus
- 4% Savings fund Lead the Mexico-based freight brokerage operation supporting U.
S. transportation activity. Own day-to-day dispatch execution, carrier sourcing, service performance, profitability, and team development. As the sole on-site manager, independently direct priorities, resolve escalations, and coordinate closely with the Michigan office.

Key Responsibilities
- Operations: Build schedules aligned with U.
S. carrier hours; assign work, maintain coverage, monitor aging orders, conduct Day 5 reviews, and prevent service delays.
- Dispatch: Direct order placement and carrier coordination; review dispatcher productivity, coach performance, and ensure accurate shipment milestones and status calls.
- Carrier network and rates: Set sourcing priorities by lane and region; develop carrier relationships, coach rate negotiation, review profitability, and approve out-of-band rates.
- Account service: Own relationships with sales representatives and account managers; proactively communicate delays, exceptions, and complaints and resolve escalations.
- People leadership: Supervise five dispatchers, set expectations, conduct coaching and evaluations, address performance gaps, and coordinate training with the Group Trainer.
- Reporting and improvement: Review operational results, transportation costs,



and service compliance; report to U.
S. leadership, elevate critical issues promptly, and improve processes.
- Cross-office coordination: Manage handoffs to Michigan for load board postings and carrier pay increases; prevent duplicated carrier outreach with regional leads. Required Skills
- Leadership and accountability: Supervisory coaching, performance management, sound judgment, and independent decision-making.
- Logistics operations: Freight brokerage dispatch, carrier sourcing, order prioritization, scheduling, and transportation service recovery.
- Commercial judgment: Carrier negotiation, transportation pricing, margin awareness, and relationship management.
- Communication: Professional English and Spanish; clear escalation, stakeholder coordination, conflict resolution, and customer service.
- Analytical and technical: Operational reporting, Excel or Google Sheets, transportation management systems, data accuracy, and process improvement.
- Execution: Organization, time management, proactive problem-solving, adaptability, and attention to detail. Qualifications
- A valid visa is required.
- 3–5 years of freight brokerage, transportation logistics, dispatch, or related operations experience; at least 2 years of supervisory or management experience.
- Working knowledge of U.
S. carrier operations, rate negotiations, and managing teams against service and productivity expectations.
- Professional written and spoken English and Spanish; proficiency with Excel and dispatch or transportation management software. Preferred Automotive or vehicle logistics experience; nearshore team leadership; carrier network development; bachelor’s degree in business, logistics, supply chain, or related field. Performance measures and numerical targets are maintained in a separate KPI document.

📌 Team Lead | Dayshift (Puerto Vallarta)
🏢 Rapido Solutions Group
📍 Puerto Vallarta