Job Description

- Provide first and second-line IT support to end users, ensuring a seamless and high-quality workplace experience.
- Diagnose and resolve hardware, software, mobility, and connectivity issues across a modern digital workplace environment.
- Manage the installation, configuration, relocation, and lifecycle of IT equipment, including workstations, peripherals, and mobile devices.
- Support Microsoft-based environments, including Windows, Microsoft 365, Teams, collaboration tools, and mobile technologies.
- Act as a trusted point of contact for users, delivering responsive support and excellent customer service.
- Coordinate hardware deployments, replacements, upgrades, and asset management activities.
- Monitor, track, and follow up on incidents and service requests to ensure timely resolution and user satisfaction.
- Contribute to workplace infrastructure projects, office moves, technology refresh programs, and continuous improvement initiatives.
- Maintain accurate inventory records and ensure proper management of IT assets and spare parts.
- Collaborate with internal IT teams and external partners to continuously enhance services and user experience.

📌 Freelance Onsite Support Technician (m/w/d) (Ciudad de México)
🏢 Everience Benelux
📍 Ciudad de México