About the RoleOur client, WhatJobs Direct, is actively recruiting a Bilingual Customer Service Specialist (English/Spanish) for their office in Torreón, Coahuila . This on-site role is crucial for ensuring that our client's diverse customer base receives exceptional support in both languages. You will handle inquiries, resolve issues, and provide comprehensive assistance, contributing to overall customer satisfaction and loyalty. If you are a fluent Spanish and English speaker with a passion for customer service and thrive in a collaborative office environment, this is an excellent career opportunity.

Key Responsibilities

Deliver outstanding customer service through phone, email, and potentially in-person interactions in both English and Spanish.

Address and resolve customer inquiries, complaints, and technical issues effectively.

Provide information about products, services, and company policies.

Document customer interactions, issues, and resolutions accurately in the CRM system.

Collaborate with other departments to ensure timely resolution of customer problems.

Identify opportunities for service improvement and provide feedback to management.

Maintain a high standard of professionalism and customer care.





Meet established performance metrics for response times and customer satisfaction.

Requirements

Proven experience in a customer service or support role.

Full fluency in both spoken and written Spanish and English is mandatory.

Excellent communication, listening, and interpersonal skills.

Strong problem-solving abilities and attention to detail.

Proficiency with CRM software and standard office applications.

Ability to work effectively as part of an on-site team.

High school diploma or equivalent required; associate's or bachelor's degree is a plus.

Customer-focused attitude and a commitment to delivering exceptional service.

BenefitsOur client offers a competitive salary, comprehensive health benefits, and paid time off. You will work in a professional office setting in Torreón , with opportunities for professional growth and career advancement within the company. Training and development programs are provided to enhance your skills. Join a dynamic team dedicated to providing excellent customer experiences and contribute to the success of our client. We offer a stable work environment where your contributions are valued.

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📌 Especialista en Servicio al Cliente Bilingüe (Inglés/Español) (Ciudad de México)
🏢 Placements24
📍 Ciudad de México