About us
Voximplant is an international SaaS company specializing in cloud communications. We provide CPaaS (Communication Platform as a Service) solutions that help businesses build voice, video, messaging, contact center, and AI-powered communication experiences. Our platform includes APIs, SDKs, serverless tools, and AI integrations that allow businesses and developers to create customized communication solutions. We operate across two main business areas: B2B, focused on cloud contact centers, and B2D (Business to Developers), providing flexible tools for developers to build their own communication solutions. Voximplant in 2026:
• Operating in the cloud communications market since 2013.
• 300+ employees.
• 30,000+ customers worldwide.
• More than 170 million calls processed per month.
• Customers across different industries and markets worldwide.

About the role
We are looking for a Technical Account Manager to join our team in Mexico. In this role, you will build relationships with customers, help them solve technical challenges, and ensure they get the most value from the Voximplant platform. You will work closely with customers to understand their business needs, troubleshoot technical issues, recommend solutions, and identify opportunities to improve their communication processes using our technology. This role is adecuado for someone who enjoys technology, solving problems, and working directly with customers in an international environment.

Key Responsibilities
• Manage customer relationships: Act as the main point of contact for assigned customers on technical and account-related matters.
• Understand customer needs: Learn about customers' business goals, technical requirements,



and communication workflows to recommend suitable solutions.
• Provide technical support: Investigate and troubleshoot issues, coordinating with internal technical teams when needed.
• Drive customer success: Help customers use the Voximplant platform effectively and get the most value from its features.
• Support account growth: Identify opportunities to recommend additional services, features, and solutions that meet customers' evolving needs.
• Develop account plans: Set goals, define action plans, and review customer progress and satisfaction.
• Provide technical guidance: Explain platform features, APIs, SDKs, and integration options.
• Deliver customer training: Conduct training sessions or webinars and share best practices.
• Collaborate across teams: Work with Sales, Support, and other internal teams to resolve issues and improve the customer experience.
• Monitor customer satisfaction: Identify risks, address concerns proactively, and support long-term customer relationships.

Requirements:
• Previous experience in technical support, Technical Account Management, Customer Success, or a similar customer-facing technical role.
• Knowledge of telecommunications, cloud communications, or related technologies.
• Understanding of VoIP and communication technologies, such as SIP and WebRTC.




• Basic knowledge of JavaScript and the ability to understand technical concepts or integration scripts.
• Understanding of APIs and how they are used to integrate systems.
• Strong troubleshooting and problem-solving skills.
• Professional proficiency in Spanish and English, both written and spoken.
• Strong communication skills and the ability to build long-term customer relationships.
• Ability to explain technical concepts clearly to technical and non-technical audiences.
• Based in Mexico and able to work during the hours required for customer support and team collaboration. Nice to have: Experience with CPaaS platforms, contact centers, API integrations, SDKs, enterprise accounts, international customers, technical training, or AI-powered communication solutions. Working environment:
• Hybrid work arrangement. Office location and in-person attendance requirements will be confirmed during the recruitment process.
• Occasional evening or weekend work may be required to support customers in different time zones.
• Equipment required for the role will be provided.
• Onboarding and support from experienced team members.

What we offer
• Competitive compensation in USD.
• Performance-based bonus.
• Contractor work arrangement.
• English classes to support your professional development.
• The opportunity to work with an international technology company and collaborate with teams and customers across different markets.
• Hands-on experience with cloud communications, APIs, and AI-powered solutions.
• A dynamic, international environment with opportunities to learn, take ownership, and grow professionally.

📌 Technical Account Manager (Ciudad de México)
🏢 Voximplant
📍 Ciudad de México