At Varicent, we're not just transforming the Sales Performance Management (SPM) market—we're redefining how organizations achieve revenue success.
Our cutting-edge SaaS solutions empower revenue leaders globally to design smarter go-to-market strategies, maximize seller performance, and unlock untapped potential.
Varicent stands at the forefront of innovation, celebrated as a market leader in the ** Forrester Wave Report for SPM, Ventana Research Revenue Performance Management (RPM) Value Index, Gartner Peer Insights, ** Gartner SPM Market Guide, and G2.
Our solutions are trusted by a diverse range of general industry leaders like T-Mobile, ServiceNow, Wawanesa Bank, Shaw Industries, Moody's, Stryker and hundreds more.
Here's why you'll thrive at Varicent: - Innovate with Purpose: Build impactful solutions for customers worldwide.
- Join Excellence: Work in a diverse, collaborative, and innovative team.
- Shape the Future: Lead in redefining revenue optimization.
- Grow Together: Unlock your potential in a supportive environment.
Join us at Varicent—where your talent and ambition meet limitless opportunities for success
Primary Purpose The Cloud Operations Engineer I ensures that services run smoothly, are highly available, and are cost-effective, while monitoring and resolving production problems with zero or minimal impact to the business.
The role sits within a high-performing team in a growth-stage technology company that continuously reflects on and improves software development.
The Cloud Operations Team values high technical competency and the ability to react quickly to develop solutions for a rapidly growing team.
KEY RESPONSIBILITIES - Follow standard procedures to handle and resolve requests for the Cloud Operations team.
- Support, optimize,



and improve production environments as part of a squad of cloud engineers.
- Carry out proactive maintenance of supported customer environments.
- Manage application infrastructures across several geographically dispersed data centers.
- Work with application teams to automate application setup, deployment, and configuration.
- Provide technical solutions to automate processes or functions to improve business operations.
- Continually monitor and tune application infrastructure to ensure optimal performance, availability, and utilization of resources.
- Engineer and deploy releases, enhancements, and upgrades or new applications throughout non-production and production environments.
- Ensure internal tooling, processes, and procedures are regularly maintained, and provide input into improvement plans and roadmaps.
- Provide input on scalability, capacity planning, and high availability concerns.
- Work with Architecture, Development, and Quality Assurance teams to contribute to the technical planning of upcoming features in the next release.
- Act as the subject matter expert for new features built or enhancements implemented, and propagate that knowledge throughout the team.
- Lead technical discussions and design for new projects.
- Proactively identify opportunities for process change within the team,



and work with stakeholders to improve operations workflows.
KNOWLEDGE, SKILLS & EXPERIENCE - Bachelor's degree in Computer Science, Software Engineering, or equivalent experience.
- 2 – 4 years of professional experience in a DevOps role.
- Previous experience working on a client-facing product or service in production.
- Exposure to modern SaaS application architecture.
- Knowledge of IaaS and cloud platforms such as IBM Cloud, AWS, Azure, and Google Cloud Platform.
Programming & Automation: - - Experience in automation and software development with proficiency in languages such as Java, Python, Ruby, C/C++, or PL/SQL.
- Scripting capability in PowerShell, BASH, or Python.
- Knowledge of configuration management and automation tools such as Chef, Puppet, Ansible, and AWS CloudFormation.
- Systems & Networking: - Strong technical knowledge of operating system administration for Windows Server and Linux (RedHat/CentOS, Ubuntu).
- Good knowledge of networking principles, with experience in firewalls, load balancers, hardware configurations, and database servers.
CI/CD & Containers: - Experience implementing, delivering, and troubleshooting CI/CD build pipelines (Jenkins, Git, GitHub, and AWS integration).
- Experience in container technology and microservices, including container application implementation and troubleshooting with Docker (Engine, Images) and management utilities (Kubernetes).
Databases & Monitoring: - Experience in SQL and PostgreSQL server administration (backup/recovery) and T-SQL scripting.
- Strong knowledge of monitoring and log management tools (NewRelic, CloudWatch).
- Soft Skills & Core Competencies: - Strong troubleshooting and communication skills.

📌 Cloud Operations Engineer (Yucatán)
🏢 Varicent
📍 Yucatán