We solve HR issues. We're data-driven and never stop iterating. You are comfortable solving open-ended, high-risk problems and serving as the final authority on complex global employment and Employer of Record (EOR) practices. While the Support Specialist team handles tactical platform navigation and payroll inquiries, you focus on the complex moments—including jurisdictional separation guidance, international benefits strategy, and global regulatory compliance. You own the strategic relationship for customers expanding into diverse international markets, ensuring they maximize the value of Justworks' global offerings while maintaining total compliance. Act as the primary advisor for complex international compliance requirements in the Americas, providing strategic recommendations on cross-border employment nuances, terminations, and local labor standards to mitigate general risk. Partner with Legal, Product, and Operations to interpret global industry trends and regulatory shifts, directly influencing international product-market fit and go-to-market strategies. Act as the final point of internal escalation for inquiries that cross into complex compliance or high‐liability HR territory, such as intricate leave scenarios and country‐specific benefits in the Americas.



Utilize deep global knowledge to advise customers on legally sensitive and region‐specific paths forward. 8+ years of experience in a customer‐facing international HR role, ideally with deep expertise in the EOR space. Proven track record of managing strategic conversations and complex global customer HR scenarios with minimum of 2 years managing complex customer‐facing issues in EOR. Knowledge of HR technology and international employment compliance across the Americas (LATAM, Canada, etc) Familiarity with JIRA, Zendesk, and Notion is a plus. Multilingual fluency is a plus. The base salary range for this position, based in our Mexico City office, is MXN 72,**,083 per month. We're proud to be an equal opportunity employer open to all qualified applicants regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital or familial status, disability, pregnancy, gender identity or expression, veteran status, genetic information, or any other legally protected status. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs, as well as for other covered reasons consistent with applicable federal, state, and local laws.

📌 HR Analyst (Xico)
🏢 Justworks
📍 Xico