We are seeking a Customer Success Coordinator to support enterprise telecom customers throughout service delivery, implementation, and ongoing operations. This role serves as a key point of contact between customers and internal teams, ensuring successful project execution, issue resolution, and an outstanding customer experience.

Key Responsibilities
• Manage day-to-day customer communications and relationship activities.
• Support customer implementations, service activations, and project coordination.
• Monitor network incidents, trouble tickets, escalations, and SLA performance.
• Coordinate follow-ups and action items with cross-functional teams including Sales, Presales, Engineering, Operations, and Service Management.
• Maintain project documentation, meeting minutes, status reports, and service review materials.
• Assist with Quarterly Business Reviews (QBRs) and governance meetings.
• Identify customer needs, challenges, and potential business opportunities.
• Ensure timely communication and resolution of customer issues. Required Qualifications
• Bachelor's degree in Engineering, Business, or a related field.




• 4+ years of experience in a customer-facing role such as Customer Success, Project Management, Presales, Customer Service, Lead Generation, or Business Development.
• Strong communication, presentation, and stakeholder management skills.
• Experience coordinating multiple projects and cross-functional teams.
• Advanced proficiency with Microsoft Excel, PowerPoint, and Word.
• Professional-level English and Spanish, both written and verbal. Preferred Qualifications
• Experience within the Telecommunications industry.
• Exposure to Network Operations Center (NOC) environments or telecom service delivery.
• ITIL Foundation, PMP, CCNA, or CCDA certification.
• Portuguese language skills. Ideal Candidate
• Customer-focused and highly organized.
• Strong problem-solving and decision-making abilities.
• Comfortable working in a fast-paced, collaborative environment.
• Able to manage multiple priorities while maintaining attention to detail.
• Adaptable to support critical customer and project activities when needed.

📌 Customer Success Coordinator (Miguel Hidalgo)
🏢 Praxis
📍 Miguel Hidalgo