Requisito indispensable: Inglés avanzado y Español fluido Smart and Intellectual Representative (with good language expertise in Mexico
- Spanish and English), has got great interpersonal skills, confidently talks and has the caliber to have positive conversations with various sources & employers to get the previous and current employment and education details of their previous employees per requirement. Has the capability to own the problem and get the job done effectively
- must be capable of getting verifications, solving customer issues/complaints and inquiries & helps enhance customer experience. Must know to multi-task and toggle between applications, must be good with MS Office package skills (like usage of outlook, reading and comprehending emails and responding to various sources), must be a quick learner to learn complex processes

Responsibilities:
• Manage daily inbound and outbound calls with efficiency (approximately 70 checks to be attempted via calls and emails and an expectation of 15% to 20% successful closures)
• Follow communication “scripts” when handling different business scenarios
• Get employment & education verification from different sources. Identify customers’ needs, clarify the business need, research every issue and provide solutions and/or alternatives




• Build sustainable relationships and engage with customers to enhance overall customer experience
• Maintain records of all conversations in our database in a comprehensible manner
• Frequently attend training & seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

Skills:
• Verbal communication (Must know Spanish and English (basic Portugal language will be an added advantage))
• Good with written and verbal communication
• Good with Listening and comprehending skills
• Phone Etiquettes
• Data entry skills
• Interpersonal skills
• Client Centric
• Customer service oriented
• Eye for details
• Professionalism
• Multi-tasking Education, Experience, and Licensing

Requirements:
• University/college degree
• Experience Required – 0-1 Years
• Previous customer service experience, especially in call-centers, preferred. Location & Shift Availability ● Puebla (San Andres Cholula)
- Work from Office (Monday to Friday) ● Office address
- Regus
- Puebla Triángulo Las Ánimas, Calle 39 Pte. 3515-Piso 5, La Providencia, 72400 Heroica Puebla de Zaragoza, Pue., México.

📌 Bilingual Customer Service Representative (Heroica Puebla de Zaragoza)
🏢 Neeyamo
📍 Heroica Puebla de Zaragoza