About the Role
We are looking for an experienced International Freight Claims Specialist with a background in fresh produce logistics and claims involving air freight and ocean containers.

Key Responsibilities
• Manage international freight claims involving fresh produce shipments transported by air and ocean.
• Investigate cargo damage, spoilage, temperature deviations, shortages, and shipment losses.
• Handle the full claims process, including documentation, filing, follow-up, negotiations, and settlements.
• Review Bills of Lading (BOLs), Proofs of Delivery (PODs), commercial invoices, temperature records, and inspection reports.
• Coordinate with international carriers, freight forwarders, insurance providers, and internal teams.
• Negotiate settlements and recover financial losses.
• Track claims, maintain accurate records, and prepare management reports. Required Qualifications
• 1+ years of experience in freight claims management, preferably within international logistics, freight forwarding, or a 3PL environment.




• Experience handling claims involving fresh produce, perishable cargo, or temperature-sensitive shipments.
• Knowledge of international air freight and ocean container transportation, particularly refrigerated shipments.
• Understanding of cargo damage investigations, claims documentation, and carrier liability.
• Strong negotiation, analytical, organizational, and problem-solving skills.
• Proficiency in Microsoft Excel and logistics or transportation management systems.
• Advanced English proficiency for communication with international stakeholders.
• Ability to manage multiple claims and meet deadlines. Preferred Qualifications
• Experience with international produce shipments between Latin America and the United States.
• Familiarity with cargo insurance claims, Incoterms, and cold chain logistics.
• Experience negotiating claims with ocean carriers, airlines, and insurance providers.

📌 International Logistics Claims Specialist (San Pedro Garza García)
🏢 Muchored
📍 San Pedro Garza García