Our Client is one of the United States' largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C;). Finally, our Client is part of one the largest Insurance Groups in the world.
The Learning Experience Designer will design, develop, and evaluate learning solutions that improve employee capabilities, operational performance, and business results across Farmers.
Our CAS Training Design team is building a modern learning ecosystem that embeds learning directly into everyday work, helping employees access the knowledge and resources they need to perform at their best. The team supports frontline contact center operations, back-office functions, and the leaders who guide them, using innovative learning approaches and technology to improve performance, retention, and growth.
You will observe employees in their work environment, identify performance gaps, and translate those insights into effective training materials and performance support resources.
The idóneo candidate has strong instructional design fundamentals, experience developing training for back-office, non-phone, or vendor-facing teams , and the ability to work independently while building strong relationships with operational teams at an FBS hub
Design, develop, and evaluate learning experiences from initial needs analysis through implementation and measurement.
Create training materials for back-office, non-phone, and vendor-facing teams, including e-learning, instructor-led training, virtual sessions, videos, job aids, and performance support resources.




Translate observations and business requirements into practical learning solutions that support real-world performance.
Support the adoption of new tools, processes, and ways of working through learning materials and change support initiatives.
Apply adult learning principles and instructional design methodologies to develop engaging, effective, and accessible learning experiences.
Use learning technologies and AI-enabled tools to improve content development and delivery.
Evaluate learning effectiveness and identify opportunities to improve training materials, employee performance, and business outcomes.
Maintain consistent instructional design standards and quality across all learning deliverables.
Work independently at an FBS hub while maintaining alignment with the broader CAS Training Design team, established standards, and quality expectations.
Share instructional design knowledge and best practices with subject matter experts and business partners to strengthen learning capabilities across the organization.
Experience in instructional design, learning experience design, training development, or a related field.
Strong instructional design fundamentals and knowledge of adult learning principles.
Experience designing and developing learning solutions for operational teams, particularly back-office, non-phone, or vendor-facing environments.
Experience conducting needs analysis,



identifying performance gaps, and translating business requirements into learning solutions.
Experience developing learning materials such as e-learning, instructor-led training, videos, job aids, and performance support resources.
Ability to work independently, manage priorities, and deliver high-quality work while collaborating with a broader team.
Fluent English, with the ability to communicate effectively with international stakeholders.
Familiarity with learning technologies and digital content development tools.
Bachelor's degree preferred in Instructional Design, Learning Design, Adult Learning, Educational Technology, Human-Centered Design, Learning Analytics, or a related field.
Knowledge of accessibility standards, Universal Design for Learning, performance improvement, service design, or technical documentation is an advantage.
# Competitive salary and performance-based bonuses
# Career development and training opportunities
# Flexible work arrangements
# Dynamic and inclusive work culture within a globally renowned group
# Private Health and Dental Insurance
# CVs must be submitted in English. Personal Data Processing: The personal data provided during the recruitment and selection process will be collected, processed, and retained for legitimate recruitment and compliance purposes, in accordance with applicable data protection and privacy laws and FBS internal policies.
Legal Authorization to Work: Employment with FBS is conditional upon the candidate having valid, local legal authorization to work in the country where the role is based at the time of hire.

📌 Learning Experience Designer (Ciudad de México)
🏢 Capgemini
📍 Ciudad de México