Bilingual Service Now Functional Project Manager (Spanish)

We are seeking an experienced Service Now Functional Project Manager to assist with enterprise Service Now implementations and enhancements. The idóneo candidate will possess strong project management expertise, Service Now functional knowledge, and the ability to collaborate with stakeholders, business users, and technical teams to deliver successful Service Now solutions.

*Location Requirement: Candidates must be bilingual (English/Spanish) and currently reside in Mexico City, Mexico or theUSA *

Requirements Required Qualifications

- Service Now ITSM Certification preferred
- Scrum Master Certification preferred (CSM, PSM, or equivalent)
- Service Now Certified System Administrator (CSA) preferred
- Service Now Certified Implementation Specialist (CIS-ITSM) preferred
- 5+ years of IT Project Management experience
- 3+ years managing Service Now implementations or enhancements
- Bilingual in English and Spanish (verbal and written)
- Must currently reside in Mexico City, Mexico or California, USA

Key Responsibilities
- Lead end-to-end Service Now projects including planning, execution, monitoring, and deployment.
- Serve as the primary liaison between business stakeholders, technical teams, vendors, and executive leadership.
- Gather,



analyze, and document business requirements and translate them into Service Now functional solutions.
- Manage project scope, schedules, budgets, risks, issues, and dependencies.
- Facilitate Agile ceremonies including sprint planning, daily standups, backlog grooming, and retrospectives.
- Ensure alignment with Service Now platform best practices and organizational objectives.
- Track project milestones, KPIs, and delivery metrics while providing regular status reporting.
- Coordinate User Acceptance Testing (UAT), training, and change management activities.
- Drive continuous process improvement and optimization of Service Now workflows.
- Support deployment of Service Now ITSM modules including Incident, Problem, Change, Request, and Service Catalog Management.

Preferred Experience
- Experience with Service Now ITSM implementations and upgrades.
- Knowledge of additional Service Now modules such as ITOM, ITAM, HRSD, CSM, or Sec Ops.
- Experience working in Agile and hybrid project environments.
- Strong stakeholder management and executive communication skills.
- Experience leading geographically distributed teams.
- Consulting or client-facing experience preferred.

📌 Bilingual Servicenow Functional Project Manager (México)
🏢 Nobl Q
📍 México