Description VOAC recognizes the unique needs of the older adult who needs a wheelchair ramp to stay at home safely, and the preschooler whose family needs additional resources. VOAC supports veteran's efforts to exit homelessness as well as provides a safe place for survivors of domestic violence. Wherever VOAC goes, it combines relationship-building, volunteers and quality services to lift and support our neighbor's efforts to become self-sufficient and reach their full potential. SUMMARY The Service Coordinator is directly responsible for the service provision and housing assistance for the residents in the Affordable Housing Portfolio. This program serves seniors and persons with disabilities located one of the affordable housing sites. Service modalities include Trauma Informed Care, Harm Reduction, and Motivational Interviewing. Job duties include conducting needs-based assessments, community outreach, providing case management services, supporting housing retention, connection to income resources and/or public benefits, attending meetings/trainings within the community and collaborating care with service providers and multi-disciplinary teams to enable them to live independently and age in place. Within program guidelines, facilitate and accept referrals on residents from the Community Administrator, family members, service providers and the residents themselves.
• Assess services needed by residents in the building through surveys, visitations, group meetings, etc. Facilitates the delivery of appropriate services for the households as indicated by relevant service modalities through an equity lens.
• Provide the residents information on specific services and/or program providers,



giving several options whenever possible. Encourage the resident and/or family members to arrange for required services when possible, to maintain and encourage their independence.
• Coordinate and monitor the services and activities of providers to residents to assure quality of care and cost effectiveness. Maintain up-to-date files on service providers in the community by installing and becoming knowledgeable with the United Way database and Benefits Check-up.
• Maintain and submit accurate and updated records on all residents to include the services they receive.
• Develop support groups and workshops in response to needs and facilitate /co-facilitate these groups on a regular basis.
• Supports team members by serving as a resource for analyzing and solving problems and staying abreast of current issues and theories within the field.
• Responsible for implementing the Service Coordinator program in accordance with HUD and VOA guidelines.
• Attends orientations, trainings, education programs, staff meetings, community meetings, conferences and workshops as requested and applicable to meet the needs of the position. May provide training and mentorship to team members and community stakeholders regarding best practices in relevant service models and practices.




• Performs job responsibilities in accordance with the Social Work Code of Ethics.
• COMPETENCIES
• Models core culture attributes of VOACO that include "AIRS" (Accountability, Integrity, Respect and Service).
• Utilization of various databases including AASC online.
• Ensures equitable and inclusive services.
• Requirements MINIMUM QUALIFICATIONS OF POSITION
• Bachelor's degree in human services, social work, or a closely related field or related experience.
• At minimum, one full year of working with senior citizens and/or people with disabilities.
• Proficient in using Windows environment and working with databases. Bilingual in a language represented in the resident community (Mandarin Chinese, Vietnamese, or Spanish) is a plus. High level of competency working with Microsoft Office suite and cloud-based applications.
• Strong time-management and prioritization skills.
• WORKING CONDITIONS AND PHYSICAL REQUIREMENTS
• This position works in an indoor office environment with prolonged periods of sitting.
• Some local travel required to fulfill training requirements and attend meetings.
• POSITION TYPE AND EXPECTED HOURS OF WORK Full-time, 40 hours per week. Monday-Friday, 8 AM – 5PM LOCATION Colorado
- Placed in various affordable housing properties

Salary:
$*/hr.
- $*/Benefit eligibility is based on

job type
/status Paid Holidays Paid Time Off Volunteer/Wellness Day Tuition Assistance Pension and 403b Retirement Plan Health, Dental, Vision, Pet Insurances Life Insurance (Including Accidental Death

📌 Service Manager Support (México)
🏢 Volunteers Of America Colorado
📍 México