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Customer Service Representative Toluca, MX
Toluca, MX
What are we looking for
Would you like to be part of the world's leading producer of building materials that inspire architectural and decorative solutions?
Are you passionate about the distribution of products that inspire the life of many people?
At Stone Systems ( ) we are looking for a
Shared Customer Service Representative
for our headquarters located in
Toluca, MX
, who will have the opportunity to work in a multinational environment, in full expansion, surrounded by numerous challenging projects that you can be part of.
What you will do
The Shared Services Support position coordinates and controls the activities of the customer service team to maintain and enhance customer relationships.
They are also responsible for meeting organizational and operational objectives.
Job Expectations:
Collaborate with the Shared Services Customer Service Manager
Plan, prioritize, and delegate work tasks to ensure the proper functioning of the department
Maintain high customer service levels
Implement policies and procedures
Assist with complex challenges of the order processing
Monitor accuracy of Shared Services team members
Receive payments for order changes
Identify and implement strategies to improve quality of service, productivity, and profitability
Prepare and deliver KPI analysis of CS team
Coordinate and manage customer service projects and initiatives
Identify and address staff training and coaching needs
Update Daily Reporting
Communicate with local managers
Backup support for all team functions
Promotes cooperation and commitment within a team to achieve goals and deliverables
Other duties as assigned by management




Roles and responsibilities may evolve based on business needs; additional duties may be assigned without prior notice or consent.
What you need to succeed
EXPERIENCE
Required:
Minimum 5 years of customer service experience
Experience with Job Tracker
Stone, industrial, and manufacturing industry experience
LANGUAGE
Required:
KNOWLEDGE
Required:
Proficiency in Microsoft Office (Excel, Outlook, etc.)
SKILLS
Required:
Excellent time management skills and ability to multi-task and prioritize work in an extremely fast-paced environment
Customer Service oriented
Strong organizational and planning skills in a fast-paced environment
Excellent written and verbal communication skills
Quick decision-making skills and ability to solve problems
What we do offer
About Cosentino
At COSENTINO, our purpose is to inspire People through innovative and sustainable spaces.
We are the world-leading producer of architectural and decorative surfaces.
Our products are designed to provide innovative and functional solutions for either home and business spaces, such as Kitchen and Baths worktops, outdoor open spaces, facades, etc.
Innovation, sustainability, functionality, and beauty describe our value proposition to the different market stakeholders and end Clients.
With a presence in more than 100 Countries and 5 continents, our business keeps growing consistently in all the geographies.




as well as career opportunities for Talented people like you.
Cosentino is an Equal Opportunity/Affirmative Action Employer and Prohibits Discrimination and Harassment of Any Kind: Cosentino is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.
All employment decisions at Cosentino are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
Cosentino will not tolerate discrimination or harassment based on any of these characteristics.
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*If you are an individual or veteran with a disability who requires any type of accommodation, please contact the People Department at ************** or at our email address: *******.
Privacy Policy
Data Controller
: COSENTINO INTEGRAL, S.L.U.
Purpose
: to process your contact request for the installation of products by COSENTINO's professional partners.
Rights
: access, correction, deletion, objection, limitation of processing, transfer of data or withdrawal of consent, to Ctra.
Baza a Huércal-Overa, km ********** Cantoria (Almería), or to ******.
For further information on the processing of your data, please refer to our Privacy Policy .
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📌 Customer Service Representative Toluca, Mx (Estado de México)
🏢 Grupo Cosentino
📍 Estado de México