WHAT MAKES US A GREAT PLACE TO WORK
Weareproudtobeconsistentlyrecognizedasoneoftheworld'sbestplacestowork. WearecurrentlythetoprankedconsultingfirmonGlassdoor'sBestPlacestoWorklistandhaveearnedthe#1overallspotarecordseventimes.Extraordinaryteamsareattheheartofourbusinessstrategy,butthesedon'thappenbychance.Theyrequireintentionalfocusonbringingtogetherabroadsetofbackgrounds,cultures,experiences,perspectives,andskillsinasupportiveandinclusiveworkenvironment.Wehirepeoplewithexceptionaltalentandcreateanenvironmentinwhicheveryindividualcanthriveprofessionallyandpersonally.

WHO YOU'LL WORK WITH
You'll joinourAmericasBenefitsteam,supportingtheadministrationanddeliveryofBain'semployeebenefitsprogramsacrosstheUnitedStates.

You'll collaboratewithHRcolleagues,payrollteams,externalbenefitsproviders,andotherstakeholderstoensureemployeesreceivetimely,accurate,andhigh-qualitysupportthroughouttheirbenefitsexperience.

WHERE YOU'LL FIT WITHIN THE TEAM
AsanAssociatewithintheAmericasBenefitsteam,you'llplayanimportantroleinsupportingtheday-to-dayadministrationanddeliveryofourU.S.employeebenefitsprograms,includinghealth,life,disability,accident,retirement,perks,andleaveofabsencebenefits.

You'll serveasakeypointofcontactforemployees,helpingthemnavigatebenefitsquestionsandensuringapositiveserviceexperience.You'llalsosupportadministrativeprocesses,reporting,communications,andinitiativesaimedatimprovingoperationalefficiencyandtheoverallemployeeexperience.

Thisroleisidealforsomeonewhoenjoyshelpingothers,hasstrongorganizationalskills,andthrivesinacollaborative,detail-orientedenvironment.

WHAT YOU'LL DO
Employee Benefits Support & Service Delivery (70%)

ServeastheprimarypointofcontactfortheU.S.Benefitsinbox,providingtimelyandprofessionalassistancetoemployeesacrossalllevelsoftheorganization.

Respondtoemployeebenefitsquestions,resolveissues,andcoordinateescalationswithappropriateinternalteamsorexternalproviders.

Partnerwithinsurancecarriersandbenefitsvendorstoverifycoverage,requestidentificationcards,andresolveclaims-relatedquestions.





Processbenefitschangesassociatedwithnewhires,qualifyinglifeevents,employeetransfers,departures,andleavesofabsence.

Prepareanddistributeleaveofabsencecommunications,includingmedical,parental,military,family,andintermittentFamilyandMedicalLeaveAct(FMLA)leave,coordinatingwithHRAndexternalleaveadministrators.

Prepareemployeebenefitsverificationlettersanddocumentationforinternationaltravelorvisapurposes.

Distributerequiredlegalnotices,includingnewhireandDepartmentofLaborcommunications.

Coordinateemployeerecognitionactivities,includingbabygiftswhenapplicable.

Developandmaintainfrequentlyaskedquestionsandemployeebenefitscommunicationmaterials.

Supportbenefits-relatedwebinars,employeecommunications,andeducationalinitiativesthroughouttheyear.

Benefits Administration & Operational Support (20%)

Maintainaccuratebenefitsandleaveinformationacrossinternalandexternaladministrativesystems.

MonitorCOBRAenrollmentsandterminations,includingcoordinatingapplicablesubsidiesforemployeesreceivingseverance.

Calculatebenefitscostsassociatedwithunpaidleaves,includingeducational,personal,andotherapprovedabsences,andcommunicaterelevantinformationtoPayroll.

Maintainaccuratebenefitservicedatesfornewhires,rehires,transfers,andemployeesreturningfromunpaidleave.

SupporttheannualOpenEnrollmentprocess,includingcarriercoordination,employeecommunications,vendorwebinars,systemtesting,andbenefitsdocumentation.

Reviewemployeeeligibilityandvendorintegrationfiles,identifyingandresolvingdiscrepancieswithproviderssuchasBlueCrossBlueShield,DeltaDental,VisionServicePlan,andExpressScripts.

Prepareanddistributeemployeeeligibilityfilestobenefitsproviders,includingBrightHorizons,HyattLegal,andPerksatWork.





Conductregularauditstoensureconsistencybetweenexternalbenefitsadministratorsandinternalsystems,includingWorkday.

Supportauditsrelatedtoleaveadministration,lifeinsurance,long-termdisability,retirementbenefits,andotheremployeebenefitsprograms.

Benefits Projects & Continuous Improvement (10%)

Supportperiodicandadhocbenefitsreportinganddataanalysis.

Identifyopportunitiestostreamlineadministrativeprocessesandimproveoperationalefficiency.

Contributetobenefits-relatedprojectsinvolvingtechnology,automation,andartificialintelligence.

Supportbenefitsbenchmarking,vendorrequestsforproposals,awardsubmissions,andemployeebenefitsinitiatives.

ParticipateintestingandimprovementactivitiesrelatedtoWorkdayandbenefitsadministrationsystems.

ABOUT YOU
Required Qualifications

Bachelor'sdegreeoranequivalentcombinationofeducation,training,andexperience.

1+yearsofrelevantprofessionalexperience.

Experienceworkingwithadministrativesystemsandprovidingcustomerserviceoremployeesupport.

Generalknowledgeofemployeebenefitsprograms,includinghealthinsurance,retirement,lifeinsurance,disability,accidentbenefits,andleavesofabsence.

StrongEnglishcommunicationskills,bothwrittenandverbal,inaprofessionalbusinessenvironment.

ProficiencyinMicrosoftOfficeapplications.

Excellentorganizational,reporting,andtimemanagementskills,withstrongattentiontodetail.

Abilitytomanagemultiplepriorities,meetdeadlines,andmaintainaccuracyinadynamicenvironment.

Strongjudgmentanddiscretionwhenhandlingconfidentialemployeeinformation.

Abilitytocollaborateeffectivelywithcolleagues,externalproviders,andcross-functionalteamswhilebuildingtrustedworkingrelationships.

Preferred Qualifications

Previousexperienceinemployeebenefitsadministration.

Experiencesupportingemployeesorcustomersinaprofessionalservicesenvironment.

FamiliaritywithWorkdayorsimilarHRadministrationsystems.

Experiencecoordinatingwithexternalbenefitsprovidersorinsurancecarriers.

WORKING MODEL
This role follows a hybrid model, requiring in-office presence at least two days per week at our Polanco office in Mexico City.

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📌 Associate, Americas Benefits (Ciudad de México)
🏢 BainInc
📍 Ciudad de México