Our client is seeking a skilled and empathetic Representante de Servicio al Cliente Remoto - Soporte Técnico to join their fully remote team. This role is essential for providing high-quality technical assistance and customer support to users of our client's innovative software solutions. As a remote-first company, we value clear communication, problem-solving skills, and a proactive approach to customer satisfaction. You will be instrumental in troubleshooting issues, guiding users, and ensuring a seamless technical experience. This is an excellent opportunity for a technically adept individual residing anywhere in Mexico to build a career in customer support, working from the comfort of their home office, and contributing to a company that is at the forefront of its industry.

About the Role
Our client is seeking a skilled and empathetic Representante de Servicio al Cliente Remoto - Soporte Técnico to join their fully remote team. This role is essential for providing high-quality technical assistance and customer support to users of our client's innovative software solutions. As a remote-first company, we value clear communication, problem-solving skills, and a proactive approach to customer satisfaction. You will be instrumental in troubleshooting issues, guiding users, and ensuring a seamless technical experience.



This is an excellent opportunity for a technically adept individual residing anywhere in Mexico to build a career in customer support, working from the comfort of their home office, and contributing to a company that is at the forefront of its industry.

Key Responsibilities

Provide technical support to customers via phone, email, and chat.

Diagnose and resolve software-related issues efficiently and effectively.

Guide customers through product features, troubleshooting steps, and best practices.

Escalate complex technical problems to higher-level support or engineering teams.

Maintain accurate and detailed records of customer interactions and technical issues.

Contribute to the development and maintenance of a comprehensive knowledge base.

Proactively identify trends in customer issues and provide feedback for product improvement.

Ensure customer satisfaction by delivering timely and accurate resolutions.

Adhere to service level agreements (SLAs) and company support policies.

Collaborate with team members to share knowledge and improve support processes.

Requirements

Proven experience in technical support or customer service role, preferably with software

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📌 Cajero Bancario: Servicio Al Cliente Y Cobros (Ciudad de México)
🏢 Grupo Salinas S. A. De C. V.
📍 Ciudad de México