Travel Concierge & Operations Specialist (Remote)
Luxury Travel | Aviation Operations | White-Glove Client Experience

Location: Remote
Working Hours: EST
Position Type: Full-Time

About the Role
We’re hiring for our client, a fast-paced luxury travel and aviation company, seeking a Travel Concierge & Operations Specialist to support high-level travel coordination and real-time operations.

This is a high-speed, execution-heavy role — not routine administrative work.

You’ll coordinate complex travel logistics, manage live operational requests, and deliver a seamless white-glove client experience across every interaction.

This role is idóneo for someone who:

Thinks quickly under pressure

Stays highly organized in fast-moving environments

Handles last-minute changes calmly and confidently

Takes ownership and executes with precision

If you thrive in high-touch client service and operational coordination, this opportunity could be a strong fit.

What You’ll Own
End-to-End Travel Operations

Coordinate complete travel logistics including:

Flights

Ground transportation

Hotels and accommodations

VIP and special requests

Ensure every detail is executed accurately and efficiently

Track schedules, bookings, and client requirements in real time

Maintain flawless operational execution with minimal oversight

Real-Time Request Management

Handle live requests from clients, passengers, and internal teams

Manage last-minute changes without disrupting the client experience

Prioritize multiple urgent requests simultaneously

Maintain composure and accuracy in fast-moving situations

White-Glove Client Experience

Deliver premium,



high-touch service in every interaction

Anticipate client needs proactively

Coordinate luxury services including:

Catering

Luxury hotels

Executive transportation

Maintain polished, professional, and confident communication

Vendor & Stakeholder Coordination

Liaise with operators, vendors, hotels, and internal teams

Ensure all partners maintain white-glove service standards

Keep communication structured, proactive, and organized across all parties

Problem Solving & Execution Excellence

Resolve operational issues quickly without compromising service quality

Identify risks before they become larger problems

Continuously improve workflows and operational efficiency

Maintain accuracy while operating under pressure

What Success Looks Like

Travel operations executed flawlessly with zero errors

Clients receive seamless, premium service experiences

Last-minute changes handled smoothly and professionally

Communication remains proactive, polished, and organized

No operational detail is missed

What Makes You a Strong Fit

You are extremely detail-oriented and process-driven

You stay calm under pressure in high-stakes situations

You think quickly and solve problems proactivelyYou are highly organized and execution-focused

Ful you take ownership and accountability seriously





You are comfortable in constantly changing environments

Requirements (Must-Have)
Experience
Background in one or more of the following:

Travel coordination

Operations or logistics

Concierge or client services

Luxury hospitality

High-touch or white-glove environments

Core Skills

Ability to manage multiple real-time requests simultaneously

Strong organizational and operational execution skills

Excellent written and verbal English communication

High attention to detail and accuracy

Comfortable operating in fast-paced environments

Nice to Have

Experience in:

Private aviation

Luxury travel

Hospitality or VIP services

Concierge or premium client-service background

Experience handling complex, time-sensitive logistics

What a Typical Day Looks Like

Coordinate travel bookings and operational logistics

Handle live client requests and schedule changes

Communicate with vendors and internal teams

Monitor schedules and ensure flawless execution

Solve operational issues proactively

Maintain premium service standards across every touchpoint

In short: you ensure every client experience feels effortless, premium, and perfectly executed.

Why This Role Stands Out

High-impact role in luxury travel and aviation operations

Fast-paced environment with constant variety

Exposure to premium clients and complex travel coordination

Opportunity to grow into:

Operations leadership

Client experience management

Travel or aviation operations

Interview Process

Initial Screening

HR Interview

Final Interview

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📌 Travel Concierge & Operations Specialist (Ciudad de México)
🏢 Pavago
📍 Ciudad de México