We are looking for a proactive and highly skilled Customer Success Manager (CSM) to join our remote team. This role is responsible for building strong client relationships, ensuring successful onboarding, resolving customer concerns, and helping clients maximize the value of our services.

The adecuado candidate is an excellent communicator who is comfortable working directly with U.S. customers through phone calls, video meetings, and written communication. You should be proactive, customer-focused, and able to work independently while maintaining clear communication with the internal team.

Bilingual English + Spanish communication is required.

Key Responsibilities
Client Onboarding & Relationship Management

Guide new clients through the onboarding process and ensure a smooth transition.

Clearly explain our services, processes, and expectations to clients.

Build and maintain strong, professional relationships with customers throughout their journey.

Maintain proactive communication with clients through calls, emails, and video meetings.

Regularly check in with customers to understand their needs, concerns, and overall satisfaction.

Keep clients engaged and informed throughout the relationship.

Respond to customer questions, concerns, and service-related issues in a timely and professional manner.

Identify the root cause of customer concerns and coordinate appropriate solutions.

Maintain a high standard of customer satisfaction and service.

Strategic Advisory

Help clients maximize the value of our services through guidance, recommendations, and best practices.

Understand client needs and identify ways our services can better support their goals.

Retention & Growth

Monitor customer engagement and identify potential retention risks.

Proactively address concerns that may impact customer satisfaction or retention.





Identify opportunities to strengthen client relationships and expand the value of existing services.

Requirements

Bachelor’s degree in any field.

Bilingual in English and Spanish — required.

Prior experience in customer success, customer support, account management, or a similar client-facing role.

Excellent verbal and written communication skills.

Strong problem-solving and critical-thinking skills.

Comfortable communicating with U.S. customers through phone calls, video meetings, and email.

Able to work independently in a remote environment while maintaining clear and consistent communication with the team.

Strong customer-service mindset with the ability to build trust and maintain professional client relationships.

Willing and able to work U.S. Pacific Time (PT) .

Minimum Technical & Work Environment Requirements

Internet Connection:

Primary: 15 Mbps minimum

Backup: 10 Mbps minimum, must support continuity during power outages

Primary Device:

Desktop/laptop with Intel Core i5 (8th gen+), Intel Core i3 (10th gen+), AMD Ryzen 5, or equivalent

Backup Device:

Meets or exceeds Intel Core i3 performance

Functional during power interruptions

Workspace & Equipment:

Webcam and noise-canceling USB headset

Quiet, dedicated home office space

Smartphone for customer communication and verification

Dynamic Team: Join a collaborative, innovative culture that values your contributions

Continuous Learning: Gain skills in operations, logistics, and customer success

Career Growth: Access clear pathways to advance your professional journey

High-Energy Environment: Thrive in a fast-paced, outcome-driven workplace

Flexible Work Setup: Work from home or a location that maximizes your productivity

Work-Life Integration: Enjoy reduced commute stress while maintaining peak performance

REMOTE Client Success Manager (Spanish/Bilingual) MX

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📌 Remote Client Success Manager (Spanish/Bilingual) (Santiago Mexquititlán Barrio 1ro.)
🏢 CrewBloom
📍 Santiago Mexquititlán Barrio 1ro.