Ellucian is seeking a Product Support Analyst to provide expert ERP and SIS support across on-prem and SaaS environments. You will handle front-line client interactions, diagnose issues, and manage tickets end-to-end using ServiceNow.
You will collaborate with customers to resolve problems, guide them through complex configurations, and participate in a rotation schedule to deliver 24/7 integral coverage.
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📌 ERP & SIS Support Analyst — Global 24/7 Coverage (Ciudad de México)
🏢 Ellucian
📍 Ciudad de México
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