Set up, install, replace, and troubleshoot laptops, desktops, monitors, docking stations, printers, and other IT peripherals.
Perform basic Windows 10/11 and macOS login, connectivity, printing, application, and hardware diagnostics.
Assist with device imaging, provisioning, enrollment, MFA setup, and user profile validation using approved procedures.
Record asset serial numbers and update inventory/CMDB and service tickets accurately.
Support office moves, equipment swaps, and standard IT checklists.
Follow approved SOPs, work instructions, customer policies, and site access requirements.
Maintain confidentiality and comply with information security, data privacy, and workplace safety requirements.
Document work performed, test results, timestamps, and any blockers.
Escalate unresolved technical issues, permissions problems, and complex configurations to the appropriate L2 support team.
1-3 years of experience in desktop support, deskside support, IT field services, or service desk support.




Basic knowledge of Windows 10/11, macOS, and Microsoft 365.
Familiarity with Active Directory / Microsoft Entra ID and Intune, SCCM, or equivalent tools.
Basic understanding of TCP/IP, Wi-Fi, hardware troubleshooting, and IT asset management.
Experience with ticketing systems such as ServiceNow, Odoo, or similar platforms.
Good communication, documentation, and customer service skills.
Ability to follow documented procedures and work within the defined L1 support scope.
Follow customer instructions and approved work procedures at all times.
Use only authorized credentials, tools, and software.
Capture required work evidence and complete accurate ticket updates.
Report security concerns, damaged equipment, safety incidents, and customer-impacting issues promptly.
Ensure proper handover and escalation when required.

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📌 EUC level-1 Engineer (Ciudad de México)
🏢 Solyssey
📍 Ciudad de México