We're looking for an HRBP Operations Manager to be the main HR partner for our call center operation (~500 employees), reporting to the VP People and leading 2 HR analysts.

What you'll own

Efficiency and automation: find repetitive, high-volume HR work and automate it or use AI to cut handling time and escalations

Process clarity: document and improve HR processes so they are consistent, auditable and easy to hand off

2027 people plan: define headcount, hiring, retention and capability needs with Operations and People leadership

Labor relations: resolve grievances, negotiate terminations and run exits and administrative sanctions

Recruitment and engagement: partner with Operations to hire the right talent and run retention programs

Compliance and development: ensure compliance with Mexican labor law and design training programs that close skill gaps

Team leadership: manage and develop two HR analysts

What success looks like

Day 90: baseline of key HR metrics and a map of current processes, with bottlenecks ranked

Month 6:



top automation/AI opportunities live and core processes documented

Month 12: 2027 plan delivered and a measurable drop in HR handling time and escalations

What we're looking for

Bachelor's degree in HR, Business Administration or a related field

5+ years as an HRBP or in a similar role, preferably in a call center or operations environment

Strong knowledge of Mexican labor law and grievance procedures

Experience leading people and supporting operations teams of 200+

Direct communicator who challenges the status quo with data

Spanish and intermediate English

*Nice to have: experience with unions, HR automation, HRIS or AI tools

What we offer

High-profile work and opportunities to expand your leadership influence

Constant learning from industry experts and super-smart colleagues

Competitive compensation and attractive benefits

International exposure, with offices in multiple countries

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📌 HRBP Ops Manager (Ciudad de México)
🏢 Stori
📍 Ciudad de México