About the Role
Our client, a thriving online retail business known for its innovative product offerings, is seeking a highly organized and proactive Especialista en E-commerce y Gestión de Tiendas Online to join their operations in Cuernavaca, Morelos . This role is essential for ensuring the smooth day-to-day operation of their e-commerce platforms, enhancing the customer experience, and driving online sales. The idóneo candidate will have a keen eye for detail, a strong understanding of e-commerce best practices, and experience with various e-commerce platforms and tools. You will be responsible for product listing management, order processing, inventory coordination, customer service support, and website content updates. This is a fantastic opportunity to contribute to a growing company and play a vital role in its online success in Cuernavaca, Morelos .

Key Responsibilities
Manage and maintain product listings across various e-commerce platforms, ensuring accuracy of descriptions, pricing, and images.
Oversee the order fulfillment process, ensuring timely and accurate shipping to customers.
Coordinate with inventory management to ensure stock levels are accurate and updated in real-time.
Handle customer inquiries and resolve issues promptly and professionally via email, phone, or chat.
Update website content, including product information, promotional banners, and blog posts.
Monitor website performance and user experience, identifying areas for improvement.
Assist in the implementation of new e-commerce features and functionalities.




Analyze sales data and customer feedback to identify trends and provide insights for improvement.
Collaborate with marketing and operations teams to ensure a cohesive customer journey.
Ensure compliance with all e-commerce policies and regulations.

Requirements
Bachelor's degree in Business Administration, Marketing, Information Technology, or a related field.
Minimum of 2 years of experience in e-commerce operations, online store management, or a related role.
Proven experience with e-commerce platforms such as Shopify, Magento, WooCommerce, or similar.
Strong understanding of online merchandising, order fulfillment, and customer service best practices.
Excellent organizational and time management skills.
Detail-oriented with a commitment to accuracy.
Proficient in using computer applications, including spreadsheets and databases.
Good communication and interpersonal skills in Spanish.
Ability to work effectively both independently and as part of a team.
Basic knowledge of digital marketing concepts is a plus.
Must be based in or willing to commute to Cuernavaca, Morelos .

Benefits
Our client offers a competitive salary, opportunities for professional development, a supportive and collaborative work environment, and the chance to be an integral part of a growing e-commerce venture.
This role in Cuernavaca, Morelos , provides a great opportunity to deepen your expertise in online retail operations and contribute directly to business growth.
Join a company that values efficiency, customer satisfaction, and employee well-being.
We are committed to providing a rewarding career path for our team members.

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📌 Especialista en E-commerce y Gestión de Tiendas Online (Cuernavaca Centro)
🏢 Placements24
📍 Cuernavaca Centro