About the Role
We're looking for a proactive and customer-focused Client Dispatch Coordinator to serve as the primary connection between our customers and internal teams. In this role, you'll act as the bridge between clients and internal consultants, specialists, and support teams, ensuring customer requests are routed efficiently. Communication remains clear, and requests move smoothly toward resolution.

This is a dispatching and coordination role, not a technical support role . You will not troubleshoot issues directly. Instead, you'll ensure requests are assigned to the appropriate internal team, tracked through completion, and communicated effectively to customers along the way.

We're looking for someone who enjoys building relationships, coordinating multiple priorities, and keeping customer requests moving forward.

What You’ll Do

Serve as the primary point of contact for customers

Build and maintain strong client relationships

Conduct proactive customer check-ins and follow-ups

Ensure customers receive timely updates regarding their requests

Help improve overall customer satisfaction and engagement

Act as the bridge between customers and internal consultants, specialists, and support teams

Route customer requests to the appropriate internal resource for resolution

Coordinate communication across multiple departments to keep requests moving forward

Gather information from customers and communicate requirements clearly to internal teams

Follow up proactively to ensure customer needs are addressed and expectations are met

Advocate for customers internally while maintaining alignment with company processes and priorities





Request Dispatch & Coordination

Review and assign incoming customer requests to the appropriate consultant, specialist, or internal team

Monitor request queues and follow up on open items

Coordinate communications between customers and internal teams

Track requests from intake through completion and provide status updates as needed

Maintain accurate records and customer notes within CRM systems

Take ownership of the customer journey from request intake through resolution

Monitor ongoing requests and ensure customers receive timely updates

Identify opportunities to improve customer satisfaction and overall experience

Build trusted relationships that encourage long-term customer engagement

Help customers maximize the value of available services and solutions

Ensure every customer interaction reflects a high standard of professionalism and care

Process Microsoft licensing orders, renewals, updates, and audits

Assist customers with licensing-related inquiries

Coordinate customer communications and administrative requests

Support internal teams with customer-related operational processes

What We’re Looking For

3+ years of experience in Customer Service, Client Services, Customer Operations, Account Coordination, Service Coordination, Dispatching, Order Management,



or similar customer-facing roles

Experience serving as a primary point of contact for customers

Experience coordinating requests between customers and internal teams

Strong customer service, communication, and relationship-building skills

Experience using CRM platforms and Microsoft 365

Ability to manage multiple requests, priorities, and follow-ups simultaneously

High English proficiency (written and spoken) is required

Comfortable communicating with customers and internal teams in English via phone, video calls, email, and chat

Experience in manufacturing, distribution, logistics, or customer operations environments is a strong plus

Manufacturing customer service experience is highly preferred

Experience dispatching, routing, scheduling, or coordinating customer requests is a plus

Important: This is a coordination and dispatching role, not a technical support position. The idóneo candidate has experience managing customer communications, coordinating requests, and working cross-functionally with internal teams rather than directly troubleshooting technical issues.

Payroll
12 vacation days, 15-day Christmas bonus, major medical insurance, life insurance, IMSS enrollment, laptop equipment, and a retention bonus that is paid over a 12-month period.

Direct Contractor
12 vacation days, 15-day Christmas bonus, major medical insurance, accounting support, laptop equipment, and a retention bonus that is paid over a 12-month period.

Payroll: 22,500 MXN - 28,000 MXN

Direct Contractor: 28,000 MXN - 34,000 MXN Net

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📌 Client Dispatch Coordinator (Ciudad de México)
🏢 Remoto Workforce
📍 Ciudad de México